Disclaimer| I haven't used the product myself nor is this a paid review!
OK. Now anyone who has been a conceirge or managed one, knows it all about the details and memory ofcourse.
Most of the ones who become synoymous with brilliant conceriging (Its a word I made up!) are the ones blessed with a super memory and an even greater sense of managing the information picked up over a number of years.
Unfortunately the knowledge walks out the door with the staff.
Now most have used either the PMS database or a stand alone database to store, retreive and make sense of all this information, but I have yet to find a fantastic solution to it all.
Here is one that tries.
Some of the features I like:
>PMS import. No need to duplicate guest profiles
>Maps. Wish it could snyc with google maps, that would be brilliant. Maybe someone can use this as a product idea.
>Logbook! I spent a lot of time trying to get people to use electronic logbooks, but to no avail. This is it!
See more of the product, go to http://www.goldkeysolutions.com/
Let me know if you have any personal exp using this or anything similar.