New systems, the rise of comprehensive rate optimization systems that coordinate sales across multiple channels and use complex sets of information to optimize pricing in real time.
- Multichannel management, placing more emphasis on managing inventory effectively across the rapidly increasing number of channels, largely through the use of comprehensive revenue management systems.
- Transparency and trust, helping consumers understand the rationale behind rate changes to increase their confidence and lead to higher booking rates.
- RevPAR resurgence, after last year’s focus on salvaging occupancy; hotels will do all they can to bolster their RevPAR figures, from improving or updating their revenue management systems to offering new ancillary services.
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