Willow Stream is Fairmont's signature Spa brand - Fairmont Spas offer exceptional treatments, services and fitness that reflects our Fairmont style and philosophy of turning moments into memories for our guests. Fairmont Nile City is offering an exciting career opportunity to join our Fairmont Family in the position of "Director of Spa". The following are the Job Responsibilities and Requirements.
SCOPE AND GENERAL PURPOSE OF POSITION
The Spa Director is responsible for the establishment and execution of clear short term and long term goals to ensure the Spa is recognized as one of the finest Spas in the world. These goals must ensure Colleague satisfaction, Guest satisfaction, financial success, health and safety and environmental stewardship.
The Spa Director is responsible for the daily leadership of the Spa operations, ensuring all productivity and expense controls are followed as well as ensuring that all revenue opportunities, in keeping with the positioning of Willow Stream, will be capitalized upon. This position reports to the Hotel Manager and/or the General Manager
JOB RESPONSIBILITIES
* Direct operations of the facility, including short and long range strategic planning so that the Spa operates cost effectively and efficiently.
* Ensure the establishment and execution of all departmental goals.
* Manage, train, and motivate all colleagues and leaders reporting to this position.
* Serve as a link between the hotel and the Spa industry.
* Meet with group meeting planners to show Spa facility and programs as required.
* Promote and sell customized Spa programs to conference groups as required.
* Tour prospective Spa Guests.
* Provide and take responsibility for the professional delivery of all information on the telephone and in person to all potential Spa Guests.
* Promote all hotel and Spa packages and promotions.
* Lead in the implementation of 12-month marketing plan, public relations program and identify new opportunities.
* Act as a spokesperson for the Spa and the Brand.
* Maintain thorough knowledge of competitors, including location, product offering, pricing, promotion and sales techniques.
* Administration and implementation of employees training in all aspects of the Spa's operations. i.e. business telephone usage, guest relations, Spa services (massage, body scrubs, facials, etc.), retail sales, etc.
* Ensure effective communication amongst all departments within the hotel.
* Establishment of professional business relationship with all vendors and development of all products inventories.
* Ensure adherence of standard operating procedures for each department.
* Submit monthly report requirements and information to General Manager-Spas, and General Manager-Hotel, including monthly business report, and treatment audits.
* Ensure adherence of departmental and facility policies.
* Assist in the recruitment, development and training of all department heads and support staff.
* Ensure that weekly/monthly departmental communication meetings are effective.
* Follow and ensure that all Colleagues follow all safety procedures and practices, lead by example.
* Ensure all departments adhere to all safety practices of Willow Stream.
* Assist in the development and adherence of all departmental emergency procedures.
* Ensure Colleagues have a complete understanding of and adhere to the Spa's policy relating to safety.
* Responsibilities encompass the area of fiscal budgeting and analysis, including the development of annual budgets for the departments within the facility.
* Approve payroll hours and hotel administered service charges/gratuity reports.
* Review daily productivity.
* Monitor scheduling of all services and special programming.
* Review/approve purchase requisitions.
* Within 2 days of the month-end, review profit and loss statement and submit variance report to Hotel Manager.
* Generate monthly facility productivity report.
* Measure the Spa actual performance to budget.
* Prepare operations and capital improvement budget.
* Review expenditures to ensure they are in keeping within the operating budgets.
* Review/approve all invoices before payment.
* Ensure that the Spa department maintains a positive relationship internally and with all departments in the hotel.
* Conduct developmental discussions/performance reviews with individuals who directly report to Spa Director.
* Establish short term and long term goals for each supervisor and review status of each goal on a monthly basis.
* Attend departmental meetings (i.e. body tech, aesthetics, etc).
* Responsible for supervising all aspects of Colleagues (i.e. hiring, recognition, progressive corrective action, etc).
* Responsible for the efficient training of all Colleagues in all aspects of job tasks.
* Responsible for all Spa department's emergency training.
* Ensure Colleagues adhere to all Spa standards as stated in the employee handbook.
* Conduct performance appraisals on a timely manner.
* Ensure the Spa is in peak condition at all times (operations and cleanliness).
* Ensure Guest/Member satisfaction at all times by ensuring that safety and service is always the Spa's first priority.
* Ensure cross training of all Colleagues in all applicable positions.
* Carry out any other duties and responsibilities as assigned.
JOB REQUIREMENTS
* Bachelor's Degree (Business Administration).
* Minimum of 5 years experience in management position in a Spa or related field.
* Experience in the hospitality industry.
Talented individuals with passion for the Hospitality Industry and a desire to provide phenomenal guest experience are invited to send their Resume/CV to cai.careers@fairmont.com
Please mention the position in the email subject line.
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