InterContinental Hotels & Resorts is equipping its Concierge teams with Apple iPads, starting next week
InterContinental expects the Apple iPad to enhance its Concierge team's interaction with guests in various ways, including:
Enhanced Maps and Directions - Rather than jot directions on a foldable paper map, Concierge teams will be able to provide exact directions, through interactive maps with high-resolution satellite imagery, close-up street views and detailed walking routes.
Video Recommendations - Concierge teams' top local recommendations come to life in destination specific videos, a unique InterContinental feature. The Apple iPad will allow Concierge teams to present these short videos to guests, so they get a clearer idea of selected recommended activities even before they set off.
Instant Booking Confirmations - Concierge recommendations of restaurants, performances and attractions can be clearly illustrated with vibrant images and sharp text, and bookings may be made and confirmed instantly by e-mail.
Simon Scoot, Vice President, Global Brand Management, InterContinental Hotels & Resorts, said: "We have an amazing team of Concierges worldwide, and our Concierges are already engaging with our guests with useful information such as pre-stay e-mails, destination specific Concierge websites, interactive maps and Concierge videos. We are also preparing to pilot state-of-the-art Google Maps technology as well as other enhancements, and the Apple iPad will be a revolutionary way of showcasing some of these features."
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