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What Your Hotel Conceirge Should Be Working On

I think concierge in India is just a glorified bell-desk captain.
I would love to be proved wrong and you are invited to tell it is otherwise but in most hotels (and I am only talking 5 star + here) the concierge just wouldn't know where the closest art house is, let alone having visited one himself.

here is film for inspiration.


All General Managers / Front Office Managers make sure your concierge works to present something similar and in the bargain you will find he/she has improved their communication, presentation skills, knowledge and customer service attitude.

p.s. please make sure you let them take the time required to make something like this.

visit http://www.ichotelsgroup.com/intercontinental/en/gb/locations/city-tour/video/boston