Join hospitality professionals

Enter your email address:



Get all the latest job, news, views, ideas and more FREE!!

Houston Hilton hotel installs facial recognition; system can ID suitcases, employees and guests

The 1,200-room Hilton Americas-Houston - Houston's biggest hotel - has installed a cutting edge digital video system that relies on facial recognition technology. The system will let managers track employees, locate missing suitcases, recognize a VIP guest - and much, much more.


"The system will also allow us to do things we never thought about," John Alan Moore, the hotel's director of security and life.

Among the uses the hotel envisions for the system:

Security: For security problems that happened already, the system can find relevant surveillance footage in seconds rather than hours, which can aid in solving crimes and possibly prosecuting criminals

Track employee behavior: The hotel plans to monitor areas where employees punch the time clock, which can verify the person's identity

Find guests' missing items claims

Impress loyal guests: Welcome them by name!

Editor | I think this is brilliant, and about time too!
It will make the staff a lot sloppier than they already are, but really that was going to happen anyway.


To Know more or to buy for your hotel, click here