Rui Costa asked this on linkedin. Here is a distillation of that discussion. See the responses, thoughts, ideas of hoteliers from across the world
Michael Arnold | get clarity on the mission, goals, and end result. And finally, there must be an effective implementation process. Pay attention to the basics of hospitality.
Make good promises (sell). Keep good promises (deliver). Repeat.
Victoria Meyers | "provide the best service you can, and Sell Sell Sell!"
Ashraf Tag-Eldeen | 'an eye for details', 'value for money', innovative management
David J. Cro | get them interested in your services first
Great images + stimulating virtual experience = 82% booking rate per 100 people
Pinny Orzach | Connect. Use Social Media
Jaleel Rahman | DELIVER
Raju Mandala | dynamism
Paul Quinn | service delivery has to be the priority
Prof, Maher Hossny | hospitality education
Jose Blanco | Do not initiate, promote or continue a fare war it just depreciates your property and location. Think out of the box, be creative.
Alan Campbell CHA,CMP | Ask yourself, Do I want to follow or lead?
Derek Rocholl | hospitaliity trade just a subset of retailing - look at what retailers do with range extension, category management and grabbing a bigger share of their customers wallet.
Prabhjot Singh Bedi | Surprise them.
every time, each time.
Avinash Vasudevan (MBA) | taking the entire guest experience to 'whole new level'
Pete Patel | Be Kind, Think Green and Live Well
Philippe Cauviere | PASSION and CONSISTENCY
craig poole | recognize and appreciate..the employees, the owners and the guests
Subash Seshashayee | Competitive Rates, Personalized Service, Extra Mileage to the guests, Motivation to the employees to be proactive.
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