Dell Services announced today that it has signed a new five-year contract with Hyatt Corporation, an affiliate of Hyatt Hotels Corporation, for comprehensive IT services and solutions. Under this agreement, Dell Services will provide flexible IT services and support for Hyatt.
Dell Services will provide Hyatt with a single point of contact for end-user support and incident management with multi-channel access and sophisticated logging and tracking of all IT incidents and contacts.
Through this relationship with Dell, Hyatt will be able to deliver the highest quality of support services and innovation, enabling flexibility for future growth.
Utilizing Dell's asset and inventory management, security, and project services will help to optimize Hyatt's core business capabilities by improving processes and assuring quality.
Additionally, Dell's network and server support services will enable Hyatt to experience greater agility by sharing information and offering real-time data to proactively manage their business.
QUOTES:
"We look forward to working with and delivering Hyatt innovative solutions and services that enable them to provide a differentiated technology experience. Our goal is to provide Hyatt and its team members with solutions and support making it more efficient and easier for them to continue to provide the unparalleled level of hospitality that Hyatt guests have come to anticipate and appreciate." – Steve Schuckenbrock, president of Dell Services
"We are thrilled to be working with Dell to provide Information Technology services and support our corporate locations and properties in North America. We believe that this relationship will help us increase efficiencies of our IT systems, enhance the technology experience provided to both our guests and associates, and provide Hyatt with greater operation flexibility and innovation." – Harmit Singh, Executive Vice President and Chief Financial Officer, Hyatt Hotels Corporation.
Dell Services will provide Hyatt with a single point of contact for end-user support and incident management with multi-channel access and sophisticated logging and tracking of all IT incidents and contacts.
Through this relationship with Dell, Hyatt will be able to deliver the highest quality of support services and innovation, enabling flexibility for future growth.
Utilizing Dell's asset and inventory management, security, and project services will help to optimize Hyatt's core business capabilities by improving processes and assuring quality.
Additionally, Dell's network and server support services will enable Hyatt to experience greater agility by sharing information and offering real-time data to proactively manage their business.
QUOTES:
"We look forward to working with and delivering Hyatt innovative solutions and services that enable them to provide a differentiated technology experience. Our goal is to provide Hyatt and its team members with solutions and support making it more efficient and easier for them to continue to provide the unparalleled level of hospitality that Hyatt guests have come to anticipate and appreciate." – Steve Schuckenbrock, president of Dell Services
"We are thrilled to be working with Dell to provide Information Technology services and support our corporate locations and properties in North America. We believe that this relationship will help us increase efficiencies of our IT systems, enhance the technology experience provided to both our guests and associates, and provide Hyatt with greater operation flexibility and innovation." – Harmit Singh, Executive Vice President and Chief Financial Officer, Hyatt Hotels Corporation.