Job description
Position - Director of Employee Development
Department - Employee Development
Hotel/Office - Media Rotana, Dubai
Preferred Qualification(s) - Bachelor Degree
Preferred Language(s) - English
We are currently seeking for passionate and dynamic guest focused Employee Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.
As a Director of Employee Development you are responsible for managing the hotel's training function in order to promote the desired work culture. The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements and will include key responsibilities such as:
Assess current and future training and development needs for the hotel, deliver a variety of professional quality training and development programs and evaluate the effectiveness of training delivery by managers and supervisors
Conduct an 'Employee Development Needs' analysis and prepare an Annual Employee Development Plan and budget accordingly
Provide professional internal consulting and conduct off job training sessions as necessary that creates measurable performance solutions and long-term growth and development for all employees
Pro-actively shape a service-oriented culture within the operation by measuring and monitoring guest feedback and establishing effective means of communicating this to the management and employees
Monitor employee training records and communicate training requirements to Department Heads
Assist in the selection of Departmental Trainers, then train and develop them through ongoing workshops and monthly meetings
Ensure relevant departments have up to date service standards and procedure manuals and guide and coach in the production of the same
You will have three years managerial experience in a professional training environment with expertise in instructional methods and training techniques including needs analysis, learning theory, group and individual training techniques, as well as training evaluation. You have a good working knowledge of computers along with excellent communication and presentation skills.
The ideal candidate will be passionate about training and developing others with the ability to conduct and follow structured training programs in a charismatic and enthusiastic way. You enjoy working with all level of employees in a diverse environment, portray superior customer service, interpersonal, team building and conflict resolution skills and posses following competencies:
Leading people & influencing outcomes
Adaptability & innovative
Initiative, energetic & self motivated
Planning & organization
Company
ROTANA HOTELS - Media Rotana, Barsha - Dubai
Email
hr.media@rotana.com
Position - Director of Employee Development
Department - Employee Development
Hotel/Office - Media Rotana, Dubai
Preferred Qualification(s) - Bachelor Degree
Preferred Language(s) - English
We are currently seeking for passionate and dynamic guest focused Employee Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.
As a Director of Employee Development you are responsible for managing the hotel's training function in order to promote the desired work culture. The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements and will include key responsibilities such as:
Assess current and future training and development needs for the hotel, deliver a variety of professional quality training and development programs and evaluate the effectiveness of training delivery by managers and supervisors
Conduct an 'Employee Development Needs' analysis and prepare an Annual Employee Development Plan and budget accordingly
Provide professional internal consulting and conduct off job training sessions as necessary that creates measurable performance solutions and long-term growth and development for all employees
Pro-actively shape a service-oriented culture within the operation by measuring and monitoring guest feedback and establishing effective means of communicating this to the management and employees
Monitor employee training records and communicate training requirements to Department Heads
Assist in the selection of Departmental Trainers, then train and develop them through ongoing workshops and monthly meetings
Ensure relevant departments have up to date service standards and procedure manuals and guide and coach in the production of the same
You will have three years managerial experience in a professional training environment with expertise in instructional methods and training techniques including needs analysis, learning theory, group and individual training techniques, as well as training evaluation. You have a good working knowledge of computers along with excellent communication and presentation skills.
The ideal candidate will be passionate about training and developing others with the ability to conduct and follow structured training programs in a charismatic and enthusiastic way. You enjoy working with all level of employees in a diverse environment, portray superior customer service, interpersonal, team building and conflict resolution skills and posses following competencies:
Leading people & influencing outcomes
Adaptability & innovative
Initiative, energetic & self motivated
Planning & organization
Company
ROTANA HOTELS - Media Rotana, Barsha - Dubai
hr.media@rotana.com