The Gateway Hotel, Visakhapatnam is a part of Taj Hotels, Resorts & Palaces. A 5 Star hotel having 95 luxorious rooms facing the sea, Spa, Health Club, Swimming Pool, Recreation facilities etc.
Designation | Duty Manager - Front Office - 1 Opening(s)
Job Description
• To ensure the smooth and efficient operation of the Front Office department and Co-ordinate with various other departments in order to ensure personalized, prompt and flawless service to all guests. The position will also act a as a 'One Point Contact' for all the in-house guests, incase of guest requests, complaints or any other feedback.
• Managerial
• Staffing and Scheduling of the shift and allocation of duties.
• Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Facilitate learning and development for all the team members of the outlet
• Performance Appraisal/ Management of the staff in the department
• Operational
• Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP movement.
• Ensure that the guest has a pleasant stay by supervision of;
• Room allocation
• Smooth Check In & Check Out
• Special requirements of the guest
• Co-ordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met.
• Act as a 'One Point Contact' for the guest, constantly interact with guests in order to solicit feedback.
• Prepare reports on Occupancy, Average rates, Reservations etc
• Monitor daily performance and manage revenue through revenue and yield management techniques.
• Ensure through regular monitoring of GSTS and feedback, prompt, efficient and accurate service to all guests.
• Maintain the Guest History System and updation of all the guest profiles.
• Monitor the business of competition hotels in terms of new accounts and rates.
• Ensure that all the operational standards set for all the processes are followed.
• Co-ordinate operations with Club floor, Concierge, Travel Desk or any other sub departments, through the guest cycle.
• Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are followed.
• Maintain regular contacts with corporate and individual customers, and build strong relationships with them.
• Ensure that all the statutory requirements for in house guests are met (C–Forms etc)
Requirements
• Thorough knowledge of Accommodation management, Revenue management, GDS and other reservation systems.
• Working knowledge of MS Office, Micros and Fidelio (or any other property/ point of sale systems)
• Room Pricing & Selling techniques
• Graduate/Diploma in Hotel Management
• A minimum of 2 -3 years supervisory experience in the Front Office department
• Operational experience in reservation, reception, cashiers, concierge and guest relations
Desired Profile
• Excellent Interpersonal and Communication Skills
• Candidate should possess presence of mind, must be firm but polite and poised.
• Age Group – 27-33 years
• Should possess basic Computer skills & Internet.
• Candidate should be preferably from hospitality background having worked in 5 Star hotels.
• Should be willing to take on additional responsibilities and work in a challenging work enviornment.
Visakhapatnam
Contact
Mr.Ramesh Karasi, Manager-HR
The Indian Hotels Company Limited
The Indian Hotels Company Limited Oxford House,
2nd Floor, 15/17, N.F Road, Apollo Bunder
MUMBAI,Maharashtra,India 400001
Telephone | 91-891-6623685
Email | ramesh.karasi@tajhotels.com
Website | http://www.thegatewayhotels.com
Designation | Duty Manager - Front Office - 1 Opening(s)
Job Description
• To ensure the smooth and efficient operation of the Front Office department and Co-ordinate with various other departments in order to ensure personalized, prompt and flawless service to all guests. The position will also act a as a 'One Point Contact' for all the in-house guests, incase of guest requests, complaints or any other feedback.
• Managerial
• Staffing and Scheduling of the shift and allocation of duties.
• Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Facilitate learning and development for all the team members of the outlet
• Performance Appraisal/ Management of the staff in the department
• Operational
• Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP movement.
• Ensure that the guest has a pleasant stay by supervision of;
• Room allocation
• Smooth Check In & Check Out
• Special requirements of the guest
• Co-ordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met.
• Act as a 'One Point Contact' for the guest, constantly interact with guests in order to solicit feedback.
• Prepare reports on Occupancy, Average rates, Reservations etc
• Monitor daily performance and manage revenue through revenue and yield management techniques.
• Ensure through regular monitoring of GSTS and feedback, prompt, efficient and accurate service to all guests.
• Maintain the Guest History System and updation of all the guest profiles.
• Monitor the business of competition hotels in terms of new accounts and rates.
• Ensure that all the operational standards set for all the processes are followed.
• Co-ordinate operations with Club floor, Concierge, Travel Desk or any other sub departments, through the guest cycle.
• Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are followed.
• Maintain regular contacts with corporate and individual customers, and build strong relationships with them.
• Ensure that all the statutory requirements for in house guests are met (C–Forms etc)
Requirements
• Thorough knowledge of Accommodation management, Revenue management, GDS and other reservation systems.
• Working knowledge of MS Office, Micros and Fidelio (or any other property/ point of sale systems)
• Room Pricing & Selling techniques
• Graduate/Diploma in Hotel Management
• A minimum of 2 -3 years supervisory experience in the Front Office department
• Operational experience in reservation, reception, cashiers, concierge and guest relations
Desired Profile
• Excellent Interpersonal and Communication Skills
• Candidate should possess presence of mind, must be firm but polite and poised.
• Age Group – 27-33 years
• Should possess basic Computer skills & Internet.
• Candidate should be preferably from hospitality background having worked in 5 Star hotels.
• Should be willing to take on additional responsibilities and work in a challenging work enviornment.
Visakhapatnam
Contact
Mr.Ramesh Karasi, Manager-HR
The Indian Hotels Company Limited
The Indian Hotels Company Limited Oxford House,
2nd Floor, 15/17, N.F Road, Apollo Bunder
MUMBAI,Maharashtra,India 400001
Telephone | 91-891-6623685
Email | ramesh.karasi@tajhotels.com
Website | http://www.thegatewayhotels.com