Location: Kettering, Northamptonshire, United Kingdom
Salary: £20,000 - £22,000
Spa Manager
Full time 45-50 hours. Any 5 days over 7. A variety of shifts.
The Kettering Park’s Spa has around 900 members and a very high resident usage.
Your responsibilities will include:
Generating and implementing Sales & Marketing activity, to ensure that membership enquiries are maintained.
To increase Membership Levels whilst ensuring that categories are closely controlled so that there is no detriment to current users
To ensure that the levels of customer service and operational standards set out buy the Group Spa Director and General Manager are delivered to a high standard to aid member and guest retention,
the financial performance of the Spa, ensuring that finance and control procedures are implemented to deliver, sales targets, COS & wage percentages, overheads and departmental profit,
in conjunction with the Group Spa Director and Hotel General Manager, the personnel and training of Spa staff
To deliver the Hotel Product Plan and SOPs in or to deliver the required audit and AA results.
To monitor and report maintenance issues so that they can be resolved and help to support member and guest retention.
Benefits: 28 days holiday including bank holidays, use of spa, long service awards, hotel experience, discount scheme, Stakeholder Pension Scheme, Childcare vouchers, sick pay, Private Medical Health Scheme.
Contact Rebecca Noad, Personnel & Training Manager on 01536 416666 or e-mail kpark.pt@shirehotels.com
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