HOPR GROUP, a.s. together with ACCOR hotel chain offer an exciting role for an ambitious and responsible FROT OFFICE MANAGER.
This is a great opportunity to become a part of hotel project in
Olomouc City Centre. ACCOR is one of the largest hotel companies operating more than 4500 hotels worldwide. Contract Job Level Manager Status Full Time Essential requirements You will be expected to convey the hotel's image and atmosphere and enhance guest satisfaction through exemplary attitude, warm and friendly welcome, availability and frequent presence in the field. On the other hand, you will be expected to meet the targets of your department and be focused on sales aspects of services. In order to meet this demand, you need to have/be: • Commercial know-how • Demonstrated supervisor skills; good judgment and common sense • Superior written and oral communication skills • Team spirit • Outgoing personality focused on quality service • Excellent organizational and time management skills, with the ability to set priorities for self and others • Ability to listen and analyse • Diplomacy and self-control • Command of both Czech and English languages is essential • Experience of working with hotel reservation systems (Fidelio, Opera) is necessary Optional requirements • • Challenging and responsible position in a new hotel • The opportunity to participate in hotel opening process • Training and personal development • International job and career perspectives • Opportunity to expand your responsibilities If you are interested in this position please send you CV to bokuvkova@hoprgroup.cz until 15th November 2011. Key tasks • • Assist the Front Office Manager with the supervision of the front office staff, from maintaining proper cash control to guest service standards on a day-to-day basis • Guarantee high level of customer satisfaction on all levels • Attend to Guests’ enquiries, requests, complaints and compliments • Monitor departmental costs to ensure performance against budget • Ensure proper training and procedures are in place to ensure provision of quality services • Supervises Reception personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue • Monitors Front Office personnel to ensure guests receives warm attention and personal recognition • Encourage customers’ loyalty and handle the complaints in efficient and polite manner • Preparation of work schedules and individual career plans and regular appraisals • Coordination of rooms allocation for groups, corporate and individuals • Overall creation of positive work atmosphere, anticipation of department needs and participation in recruitment process/integration of new team members • Increase revenue through the sales efforts and by effective management of rooms revenue (Revenue Management), setting the targets of daily occupancy/average room rate • Supervise correct application of pricing policy and loyalty programmes, ensure that internal audit procedures are duly applied • Meet the quantitative and qualitative targets of department- drawing up annual budget of department, analysing results and implementing of corrective actions Ibis and its people Simplicity, Pleasure, Team Spirit Acteurs, the Ibis staff training and professional development programme, enables staff to: - become more professional by acquiring new skills, - learn a second profession, - be more independent in guest relations, - receive recognition for their skills
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Olomouc City Centre. ACCOR is one of the largest hotel companies operating more than 4500 hotels worldwide. Contract Job Level Manager Status Full Time Essential requirements You will be expected to convey the hotel's image and atmosphere and enhance guest satisfaction through exemplary attitude, warm and friendly welcome, availability and frequent presence in the field. On the other hand, you will be expected to meet the targets of your department and be focused on sales aspects of services. In order to meet this demand, you need to have/be: • Commercial know-how • Demonstrated supervisor skills; good judgment and common sense • Superior written and oral communication skills • Team spirit • Outgoing personality focused on quality service • Excellent organizational and time management skills, with the ability to set priorities for self and others • Ability to listen and analyse • Diplomacy and self-control • Command of both Czech and English languages is essential • Experience of working with hotel reservation systems (Fidelio, Opera) is necessary Optional requirements • • Challenging and responsible position in a new hotel • The opportunity to participate in hotel opening process • Training and personal development • International job and career perspectives • Opportunity to expand your responsibilities If you are interested in this position please send you CV to bokuvkova@hoprgroup.cz until 15th November 2011. Key tasks • • Assist the Front Office Manager with the supervision of the front office staff, from maintaining proper cash control to guest service standards on a day-to-day basis • Guarantee high level of customer satisfaction on all levels • Attend to Guests’ enquiries, requests, complaints and compliments • Monitor departmental costs to ensure performance against budget • Ensure proper training and procedures are in place to ensure provision of quality services • Supervises Reception personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue • Monitors Front Office personnel to ensure guests receives warm attention and personal recognition • Encourage customers’ loyalty and handle the complaints in efficient and polite manner • Preparation of work schedules and individual career plans and regular appraisals • Coordination of rooms allocation for groups, corporate and individuals • Overall creation of positive work atmosphere, anticipation of department needs and participation in recruitment process/integration of new team members • Increase revenue through the sales efforts and by effective management of rooms revenue (Revenue Management), setting the targets of daily occupancy/average room rate • Supervise correct application of pricing policy and loyalty programmes, ensure that internal audit procedures are duly applied • Meet the quantitative and qualitative targets of department- drawing up annual budget of department, analysing results and implementing of corrective actions Ibis and its people Simplicity, Pleasure, Team Spirit Acteurs, the Ibis staff training and professional development programme, enables staff to: - become more professional by acquiring new skills, - learn a second profession, - be more independent in guest relations, - receive recognition for their skills
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