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Prime Function
Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Operational Management Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports. Respond to inquiries and resolve problems in an effective manner. Ensure all guests receive a swift, smooth, professional and friendly check in and check out Ensure quality in all aspects of the job. Maintain record of all banquet and any other functions in the hotel. Liaise with other departments for the resolution of day-to-day administrative and operational issues. Carry out other duties which naturally fall within the reasonable expectations of the post. Adhere to the Procedures & Standards Manual. Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas. Liaise with Housekeeping for the Room Status. Handle additional responsibilities as and when delegated by the Management. Salary: Best in the Industry Industry: Travel, Hotels, Restaurants, Airlines, Railways Functional Area: Hotels, Restaurants Role Category: Front Office/Customer Care Role: Front Office/Guest Relations Executive/Manager Keyskills: hotel management, front office, receptionist Desired Candidate Profile Education: (UG - Any Graduate, BHM) AND (PG - Post Graduation Not Required) Please refer to the Job description above Company Profile Novotel Visakhapatnam Varun Beach Novotel Vizag Varun Beach will be the ideal choice for business and leisure travelers in Vishakapatnam, it is the largest hotel inventory in Vishakapatnam located on the beach road.
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