The Orchid - An Ecotel Hotel is Asia's first certified Eco- friendly Five star hotel and is also ISO 14001 certified . Winner of 74 International & National Awards. Where hospitality is a Tradition.
Designation Guest Relation Executive - 2 Opening(s)
Job Description :
 To block rooms as per Guest Satisfaction and ensure all amenities are placed before his arrival  Should know all long staying Guests, be aware of their preferences and take extra care of them  To pay courtesy calls during Guests on local sight seeing areas and shopping facilities when required  Should be able to advice Guests on local sight seeing areas and shopping facilities when required  Should make reservation of table in restaurant of Guest choice  To arrange airport transfer as well as day use cars with the travel desk  To reconfirm airline tickets of guest as per request  To receive, check in escort Guest to their rooms as per standard operating procedures  Should be conversant with the different facilities provided in the rooms  Should have complete knowledge about hotel facilities such as restaurants, ticketing, shopping areas, banqueting facilities etc  To ensure all fixtures in rooms in good working conditions  To check if rooms are blocked as per guest preferences like: Atrium facing ,close to the elevator, away from the elevator etc Sales and Marketing  To upsell the next category of rooms while taking a reservation or suites during check in of guests  To suggest different F&B outlets for dining to guests  To promote business center facilities to Guests in case of W/I FITS Desired Profile Minimum 2 years experience in 4/5 star hotel at the same level 3 yrs as Front Office Assistant in 4/5 star hotel star Experience : 0 - 3 Years Role : Housekeeping Executive/Assistant Functional Area : Hotels, Restaurants Education : UG - Any Graduate - Any Specialization, Graduation Not Required PG - Any PG Course :- Any Specialization, Post Graduation Not Required Location : Pune Keywords : G.R.E. / GUEST RELATION ASSOCIATE Contact : Vanita Badadhe Orchid Hote Contact No : 02067914040 Email : hr@orchidhotelpune.com,vanita.badadhe@gmail.com Website : http://www.orchidhotelpune.com
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