Hotel Name or entity: Sofitel Bahrain Zallaq Thalassa Sea and Spa
Country:
Bahraïn
Sofitel Bahrain Zallaq Thalassa Sea and Spa 262 rooms, 9 restaurants and bars, Thalassa Sea and Spa, private beach, ballroom and meeting rooms. Contract: Job Level : Employee Status : Full Time Contact: Mr. Khalil Srour (h6722-rd@sofitel.com) Contact No: +97317636363 Essential requirements: • Pleasant personality with a good appearance. • Service and guest oriented • Very good command of both written and spoken English • Physical Ability to stand for 8 hours daily • Ability to work on shift basis Optional requirements: • Additional languages • Knowledge in Opera will be a plus Key tasks: In order to support our team at Sofitel Bahrain Zallaq Thalassa Sea & Spa we are currently looking for a dynamic and motivated Guest Service Officer. Key responsibilities include: • Maintain a perpetual presence on the Reception Desk throughout the hours of the shift. • Execute the check in & check out according to Sofitel service standards. • Deal efficiently with Property Management Systems with the lowest error ratio. • Update guest profile, ensuring that all guest data are linked and updated correctly in the different systems. • Handle all cashier tasks and ensure that all accounts and postings have fully documented back-up. • Handle paid outs, allowances and petty cash to the right procedures. • Review individual floats and reconcile banking on a daily basis and immediately reporting any discrepancy to the in charge. • Ensure that any compliments or complaints that are received are dealt with promptly in a polite and efficient manner and accurately passed to the Duty Manager. • Be familiar with our regular guests and their requirements.
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