Job Description:
Supervise front office staff to ensure that they are adhering to all hotel policies, procedures, regulations and standards, while striving towards total guest satisfaction. To ensure that front desk operations is working in a professional manner at all times.
To train front desk clerks on a daily basis, on-the-job and during 15 minutes training. Assist the Front Office in all areas to ensure a correct and smoothly-operating department.
Periodical, random and spot checking of hotel rooms to ensure standards are maintained.
Maintaining guest satisfaction at all times as per the brand standards. Updating the guest feedback report on a daily basis to FOM
Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements.
Ensure the float handed over is checked and correct. Deal with cash, cheque and credit transactions in accordance with the hotel and company policy,and to ensure that any discrepancies are reported immediately. Actively develop positive and effective communication between reception team and the housekeeping team. Maintaining a record for all guest requests and the time frame it takes for it to be done to deliver guest satisfaction confirmed by feedback
To be fully conversant with the facilities, services and special promotions
offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.
Supervise front office staff to ensure that they are adhering to all hotel policies, procedures, regulations and standards, while striving towards total guest satisfaction. To ensure that front desk operations is working in a professional manner at all times.
To train front desk clerks on a daily basis, on-the-job and during 15 minutes training. Assist the Front Office in all areas to ensure a correct and smoothly-operating department.
Periodical, random and spot checking of hotel rooms to ensure standards are maintained.
Maintaining guest satisfaction at all times as per the brand standards. Updating the guest feedback report on a daily basis to FOM
Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements.
Ensure the float handed over is checked and correct. Deal with cash, cheque and credit transactions in accordance with the hotel and company policy,and to ensure that any discrepancies are reported immediately. Actively develop positive and effective communication between reception team and the housekeeping team. Maintaining a record for all guest requests and the time frame it takes for it to be done to deliver guest satisfaction confirmed by feedback
To be fully conversant with the facilities, services and special promotions
offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.
Salary:Not Disclosed by Recruiter
Role Category:Front Office/Customer Care
Role: Front Office/Guest Relations Executive/Manager
Keyskills:Front Office Manager, Assistant Front Office Manager, Front Office
Desired Candidate Profile
Education: (UG - Any Graduate - Any Specialization) AND (PG - Any PG
Course - Any Specialization, Post Graduation Not Required)
A true desire to satisfy the needs of others in a fast paced environment
Refined verbal and written communication skills
Minimum of 3 years previous front office supervisory experience preferred
Ability to work a flexible schedule
Contact No:91-473-04792404785
Refined verbal and written communication skills
Minimum of 3 years previous front office supervisory experience preferred
Ability to work a flexible schedule
Contact Details
Executive Name:HR Department
Email :hrm@theroyalegardens.com