Hotel Name : AirportCountry: Egypt Airport Novotel contributes to the well-being of business and leisure
travellers: spacious and adaptable rooms, balanced meals 24/7, meeting rooms, caring staff, dedicated children’s areas and fitness rooms.
Contract
Job Level: Employee
Status: Full Time
Contact
Manar Wahid
Contact No:2918573
Skills
Level of Education: Bachelor - University
Areas of study :Hospitality : Reception Languages essential English & French Essential requirements Good interpersonal skills Guest-oriented and service minded Sales oriented Ability to listen and anticipate Diplomacy and self control Well organised Good presentation and articulate Team player Long periods of standing Physical and mental staying power Sales function with a lot of customer contact both in person and over the phone Optional requirements Computer literate welcomes guests, provides information and assistance throughout their stay Articulate and confident speaker Excellent telephone manner Awareness of the hotel's geographical and competitive environments
Key tasks The Receptionist is responsible for the stays of guests in the hotel. He or she maintains the guest folder from arrival to payment on departure. Depending on the individual hotels, he or she may also: - Man the telephone switchboard and take reservations - Manage the till and prepare bills - Look after some items of accountancy (refunds, payment of invoices deferred by travel agencies, etc.). - To welcome guests - To ensure that guests receive high quality service - To promote loyalty amongst a broad range of customers - To manage a till
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