Designation : Duty Manager - 1 Opening(s)
Job Description * Ensures guests have a smooth running stay at the hotel * Organises the customer welcome and care provided by his/her team. * Supervises the work of the receptionists on his/her team. * Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty * Takes into account and anticipates guests' needs * Handles any guest complaints
that cannot be settled directly by team members and provides a rapid solution. * Ensures that the pricing policy and internal audit procedures are duly applied. * Ensures that information is passed on to other departments as necessary (floor staff, technical team etc) and to the other members of the department. * Keeps track of the standard of services delivered, based on guest comments and quality audits. * Check outstanding of in-house guests on a daily basis. * Adhere to the Standard Operating Procedures & policies. Desired Profile a.To help and assist the Front Office Manager in organizing and running the department b.To be warm, friendly and courteous to guests c.To achieve optimum sale of rooms through proper yield management d.To make and monitor the duty roster. e.Should be with excellent communication skills and with pleasant personality.
Experience 2 - 3 Years
IRole Lobby/ Duty Manager Functional Area Hotels, Restaurants
Education UG - BHM - Hotel Management PG - Post Graduation Not Required
Location: Mumbai
Keywords Duty Manager, Lobby Manager
Contact :Vedangi Rawool Orchid Hotel
Telephone 91-22-26164040
Email hr1@orchidhotel.com Website http://www.orchidhotel.com
See more Duty Manager Jobs>
Job Description * Ensures guests have a smooth running stay at the hotel * Organises the customer welcome and care provided by his/her team. * Supervises the work of the receptionists on his/her team. * Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty * Takes into account and anticipates guests' needs * Handles any guest complaints
that cannot be settled directly by team members and provides a rapid solution. * Ensures that the pricing policy and internal audit procedures are duly applied. * Ensures that information is passed on to other departments as necessary (floor staff, technical team etc) and to the other members of the department. * Keeps track of the standard of services delivered, based on guest comments and quality audits. * Check outstanding of in-house guests on a daily basis. * Adhere to the Standard Operating Procedures & policies. Desired Profile a.To help and assist the Front Office Manager in organizing and running the department b.To be warm, friendly and courteous to guests c.To achieve optimum sale of rooms through proper yield management d.To make and monitor the duty roster. e.Should be with excellent communication skills and with pleasant personality.
Experience 2 - 3 Years
IRole Lobby/ Duty Manager Functional Area Hotels, Restaurants
Education UG - BHM - Hotel Management PG - Post Graduation Not Required
Location: Mumbai
Keywords Duty Manager, Lobby Manager
Contact :Vedangi Rawool Orchid Hotel
Telephone 91-22-26164040
Email hr1@orchidhotel.com Website http://www.orchidhotel.com
See more Duty Manager Jobs>