Job Description :Purpose
To manage the operation of the restaurant by developing and implementing strategies and services which meet the needs of owners, employees and guests.
Constituents:
Guests
Employees
Hotel Owners
Radisson Management Team
Indictors of Success:
Financial (GOP, Restaurant Revenue, Average Check, Labour Control)
Customer Satisfaction & loyalty goals (complaints per thousand, comment cards, annual quality review) Achievement of employee satisfaction (Gallup) and retention goals for department Desired Profile Creates 100% guest satisfaction by providing Yes I Can! genuine hospitality and by exceeding guests expectations Communicates and reinforces the vision for Yes I Can! service to employees Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and Hotel services Together with the Restaurant Manager, develops and implements strategies to achieve revenue and profit goal Assists in developing and implementing special promotions and employee incentives Assists in managing the operation of assigned restaurant Co-ordinates the set-up of the restaurant area in accordance with Radisson’s standards In the absence of the Restaurant Manager, manages the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniques Inspects restaurant on an on-going basis and takes appropriate steps to ensure facilities meet or exceeds the hotel’s standards at all times Complete weekly and monthly forecasts, flexing cost lines to achieve pre-determined financial objectives. Success Factors: Focus on the Customer Drive for Results Develop Self and Others Think Critically Foster Teamwork Communicate Effectively Attend to Detail Improve Continuously Stand-up and/or One-on-one Training Performance Management, Supervisory Organisation Demonstrate ability to proactively prioritise needs, put first things first and effectively manage resources and time. To enthusiastically and diligently carry out any other duties, responsibilities as assigned from time to time by the Supervisor or by the Management.
Experience 3 - 8 Years
Education UG - BHM - Hotel Management PG - Any PG Course - Any Specialization, Post Graduation Not Required Location Delhi/NCR Keywords A.M. F&B , AM F&B , Team Leader , Food & Beverage Service , Assistant Manager Food and Beverage , Senior Captain , Captain , Restaurant Manager , Outlet Manager , Assistant Outlet manager , F&B Service
Contact Yogesh Wadhawan Radisson Hotel
-91-26779191
Website http://www.radisson.com/newdelhiin
Customer Satisfaction & loyalty goals (complaints per thousand, comment cards, annual quality review) Achievement of employee satisfaction (Gallup) and retention goals for department Desired Profile Creates 100% guest satisfaction by providing Yes I Can! genuine hospitality and by exceeding guests expectations Communicates and reinforces the vision for Yes I Can! service to employees Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and Hotel services Together with the Restaurant Manager, develops and implements strategies to achieve revenue and profit goal Assists in developing and implementing special promotions and employee incentives Assists in managing the operation of assigned restaurant Co-ordinates the set-up of the restaurant area in accordance with Radisson’s standards In the absence of the Restaurant Manager, manages the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniques Inspects restaurant on an on-going basis and takes appropriate steps to ensure facilities meet or exceeds the hotel’s standards at all times Complete weekly and monthly forecasts, flexing cost lines to achieve pre-determined financial objectives. Success Factors: Focus on the Customer Drive for Results Develop Self and Others Think Critically Foster Teamwork Communicate Effectively Attend to Detail Improve Continuously Stand-up and/or One-on-one Training Performance Management, Supervisory Organisation Demonstrate ability to proactively prioritise needs, put first things first and effectively manage resources and time. To enthusiastically and diligently carry out any other duties, responsibilities as assigned from time to time by the Supervisor or by the Management.
Experience 3 - 8 Years
Education UG - BHM - Hotel Management PG - Any PG Course - Any Specialization, Post Graduation Not Required Location Delhi/NCR Keywords A.M. F&B , AM F&B , Team Leader , Food & Beverage Service , Assistant Manager Food and Beverage , Senior Captain , Captain , Restaurant Manager , Outlet Manager , Assistant Outlet manager , F&B Service
Contact Yogesh Wadhawan Radisson Hotel
-91-26779191
Website http://www.radisson.com/newdelhiin