We live in a world full of change. It's one of the constants we can be certain of, and a catalyst to that change rests with technology. Considering this in the context of hotels, one of the significant changes taking place right now is how a guest interacts with the hotel.
The Internet was once seen as a key piece to this, and that has now shifted to the device used to access the Internet. We first experienced the Internet through the computer, and today, the smartphone and tablet have come to the forefront. These devices are all over the place. Not only the personal instruments of guests but also-on an increasingly regular basis-as part of the in-room technology, either augmenting and consolidating, or replacing certain traditional items.
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