Job Description
Job Purpose - Relationship building and ensuring that all the customer related queries are addressed and resolved within SLA to achieve member delight. Customer Relations Job Responsibilities a. Holiday Planning - Making a pro-active call to members, enlightening them on their eligibility and making them use their holidays appropriately at the right time, thus maximizing unique member holidaying b. Complaint Resolution - Attending to members’ complaints and discrepancies, resolving them and taking corrective action c. Managing Cancellations Post rescission and maximize Member retention 2. To ensure quality and adherence to process and time lines as specified for each activity 3. Generating
revenues for the organization a. Ensure pro active calling for the collection of ASF and ROCs. b. Ensure Post holiday calls are made to obtain member feedback and generate referrals 4. Relationship Building Calls 5. Meeting customers for retention 6. Outbound calls for contact updation Salary:INR 2,00,000 - 3,00,000 P.A. Best in the Industry Industry:Travel, Hotels, Restaurants, Airlines, Railways Functional Area:Others Role Category:Other Role:Other Keyskills:Customer Relationship Management, Customer Retention, customer relation management, client relationship, customer relations, crm Desired Candidate Profile Education:(UG - Any Graduate - Any Specialization, Diploma) AND (PG - Any PG Course - Any Specialization, Post Graduation Not Required) Knowledge and Skills required – Product and Process Knowledge Persuasive, Negotiating and Influencing Skills,Patience and Good Listening Skills, Proactive approach, Flexible to work in shifts, Good Oral and Written Communication in English and hindi, Average Typing Skills.
Company Profile
Sterling Holiday Resorts (I) Ltd
http://www.sterlingholidays.com
Contact Details
Contact Company:Sterling Holiday Resorts (I) Ltd
CLICK HERE TO APPLY
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Job Purpose - Relationship building and ensuring that all the customer related queries are addressed and resolved within SLA to achieve member delight. Customer Relations Job Responsibilities a. Holiday Planning - Making a pro-active call to members, enlightening them on their eligibility and making them use their holidays appropriately at the right time, thus maximizing unique member holidaying b. Complaint Resolution - Attending to members’ complaints and discrepancies, resolving them and taking corrective action c. Managing Cancellations Post rescission and maximize Member retention 2. To ensure quality and adherence to process and time lines as specified for each activity 3. Generating
revenues for the organization a. Ensure pro active calling for the collection of ASF and ROCs. b. Ensure Post holiday calls are made to obtain member feedback and generate referrals 4. Relationship Building Calls 5. Meeting customers for retention 6. Outbound calls for contact updation Salary:INR 2,00,000 - 3,00,000 P.A. Best in the Industry Industry:Travel, Hotels, Restaurants, Airlines, Railways Functional Area:Others Role Category:Other Role:Other Keyskills:Customer Relationship Management, Customer Retention, customer relation management, client relationship, customer relations, crm Desired Candidate Profile Education:(UG - Any Graduate - Any Specialization, Diploma) AND (PG - Any PG Course - Any Specialization, Post Graduation Not Required) Knowledge and Skills required – Product and Process Knowledge Persuasive, Negotiating and Influencing Skills,Patience and Good Listening Skills, Proactive approach, Flexible to work in shifts, Good Oral and Written Communication in English and hindi, Average Typing Skills.
Company Profile
Sterling Holiday Resorts (I) Ltd
http://www.sterlingholidays.com
Contact Details
Contact Company:Sterling Holiday Resorts (I) Ltd
CLICK HERE TO APPLY
Search more Guest Relations Manager Jobs>