Job Description
* Ensures guests have a smooth running stay at the hotel
* Organises the customer welcome and care provided by his/her team.
* Supervises the work of the receptionists on his/her team.
* Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty
* Takes into account and anticipates guests' needs
* Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution.
Salary:Free Food and Accomodation.
Industry:Travel, Hotels, Restaurants, Airlines, Railways
Functional Area:Hotels, Restaurants
Role Category:Front Office/ Customer Care
Role:Front Office/ Guest Relations Executive/ Manager
Desired Candidate Profile
Education:(UG - BHM - Hotel Management, B.Sc - Any Specialization, Any Graduate - Any Specialization, Graduation Not Required) OR (PG - Post Graduation Not Required) OR ( Doctorate - Other Doctorate - Other Specialization)
a.To help and assist the Front Office Manager in organizing and running the department
b.To be warm, friendly and courteous to guests
c.To achieve optimum sale of rooms through proper yield management
d.To make and monitor the duty roster.
e.Should be with excellent communication skills and with pleasant personality.
Company Profile
Fort JadhavGADH
Fort JadhavGADH is a 300 years old fort which is converted into 5 Star and Heritage Hotel by Dr. Vitthal Kamat. Fort JadhavGADH has 52 Rooms with 2 Conference halls and 3 Restraurants .
Contact Details
Recruiter Name:Sachin Potdar
Contact Company:Orchid Hotel
Email Address:hrd@fortjadhavgadh.com