Job Description
Responsibilities
Extend and ensure warm and courteous service to all the guests, the Management and employees of the Hotel
Be informed on the daily room position
Have detailed information regarding arrivals, their room requirements and expected departures of the day
Check on VIP reservations for the day and issue VIP amenities voucher for fruits, flowers and beverages, etc., in consultation with the Duty Manager
Greet all guests and address them by name whenever you see him/her and ensure all required details like date of departure,
address and mode of payment, etc., are filled-in properly on the registration card
Ensure good ready room according to guest preferences is allotted to the guest and ensure the registration card with the correct rate is given to all guests during check-in
Ensure that every guest has a smooth and quick check-in
Ensure all the complaints from the guests are handled delicately and informed to the Duty Manager
Cross check Housekeeping occupancy report and inform the Duty Manager about discrepancies
Feed in the data collected from the guest through the registration card/business card, on to the Computer and update guest profiles on a regular basis
Sell higher priced rooms to the guest by skillful salesmanship (upselling)
Handle scanty baggage guests very carefully and keep the Bell Desk, Housekeeping and Security departments informed about any suspicious incidents
Ensure that all guest/internal correspondence is filed and maintained systematically
Ensure all messages are transmitted in time and also that messages are sent to the guests with regard to any requests from them
Answer all incoming calls for guests in their absence and convey/record all messages
Handle all guest mail, parcels, telegrams as per laid down procedures
Keep information aids like time tables, road maps, Hotel guide, etc., handy for guest usage.
Ensure that the log book is read and signed every day before the shifts
Assist in implementing T.B.E.M processes
Implementing & monitoring ISO 14001 Environmental Management System, EMPs & O&Ts, OCPs and training of staff
Enabling and adherence of the principles and work practices detailed under HACCP System in the department viz., Food Safety, Hygiene and Cleanliness, Health, Storage etc as applicable to the area of your work place
Salary:Not Disclosed by Recruiter
Functional Area:Hotels, Restaurants
Role Category:Front Office/ Customer Care
Role:Front Office/ Guest Relations Executive/ Manager
Keyskills:Front Office Assistant - FOA - Reception, front desk
Desired Candidate Profile
Education:(UG - BHM - Hotel Management) AND (PG - Any PG Course - Any Specialization, Post Graduation Not Required) AND ( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required)
. Candidate must possess at least a Diploma in Hospitality/Tourism
Management or equivalent
Excellent command over English Language
. Freshers may also apply.
Company Profile
Vivanta by Taj-Begumpet, Hyderabad
http://www.tajhotels.com, murthy.hansi@tajhotels.com
VIVANTA BY TAJ-BEGUMPET, HYDERABAD is a 181 rooms smart and contemporary hotel with a spanking new look with one of its kind wooden exteriors geared to the needs of the today's modern business traveler; F&B offerings include
A vibrant 3 meal food theatre with an Open Display Kitchen incorporating new age world cuisine.
A happening Lobby level Bar serving a range of flavored
Beverages and Exotic South East Asian wok food.
A Thai specialty Restaurant - Thai Pavilion
Outside, inside grill and lava stone grill house
Total Banqueting space of 8000 sq.ft.
Contact Details
Recruiter Name:HMV Murthy