To manage front of the house operations of the hotel ensuring that the highest standard of service and the best possible guest experience is maintained. Be responsible of establishing and maintaining professional relationship with hotel guests and patrons
1. Manage operation of the Front desk including Cashier. Ensure that policies and procedures are complied with the highest standard of service and guest satisfaction.
2. Review room availability status, room blockage and special requests on a daily basis through working closely with Reservations and liase on all groups and
FIT movements.
3. Monitor open and close on day status.
4. Ensure that budget and cost effectiveness at the Front Desk are achieved.
5. Work with Housekeeping and Engineering on daily operations regards to guestroom status.
6. Handle guest complaints and review compliments.
7. Review Front Desk Logbook daily to monitor all activities.
8. Review all VIP room blocking.
9. Supervise and train all Front Desk staff to ensure that the best guest experience is provided.
10. Familiarize with Front Office policies and procedures and special rate & programs.
11. Participate morning briefing, or organize afternoon hand-over briefing daily and disseminate information to Reception team as soon as possible.
12. Greet guests at lobby and assists Front office executive during busy period.
14. Prepare duty roster.
Salary:
Not Disclosed by Recruiter
Functional Area:
Hotels, Restaurants
Role Category:
Front Office/ Customer Care
Role:
Lobby/ Duty Manager
Keyskills:
Duty Manager
Desired Candidate Profile
Education:
(UG - Any Graduate, BHM - Hotel Management) OR (PG - Any PG Course, Post Graduation Not Required) AND ( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required)
Excellent Communication Skill
Company Profile
Hotel Kohinoor Elite
http://www.hotelkohinoorelite.com
Hotel Kohinoor Elite MumbaiSituated in Uptown Mumbai off LBS road in Vidyavihar-Kurla, Kohinoor Elite is merely 3 kms from Bandra-Kurla Complex (BKC). With easy access to Mumbai International and Domestic Airport just 6 KMs away, Kohinoor Elite is an ideal choice for business travellers and for vacationers alike. As a budget accommodation in Mumbai, Hotel Kohinoor Elite comprises of a selection of 100 well appointed rooms, including 80 Double rooms and 20 Twin rooms. The décor is of the highest standards with carefully crafted blend of aesthetics with modern amenities to cater to the needs and the taste of our varied guests.
Contact Details
Email Address:
hrd@hotelkohinoorelite.com
022-61526166