Designation :F&B Associate
Job Description
Purpose
To create 100% Guest satisfaction by delivering food and beverage service to guests in the hotel Restaurants & Bar.
Constituents:
Guests
Employees
Indictors of Success:
Financial (Outlet, Revenue, Average Check).
Guest Satisfaction and loyalty goals (Complaints per Thousand, Comment Cards, annual quality review).
Desired Profile
Providing 'Yes I Can' genuine hospitality and by exceeding guest
expectations:
Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats:
Presents menus, suggests cocktails and/or daily specials.
Exhibits knowledge of all beverages on the menu and wine list.
Takes order, up selling, explaining items as per specification.
Prepares order for presentation to guest.
Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware.
Processes customer restaurant bills promptly and accurately.
Check the overall condition of the dining room, ensuring its readiness for customers.
Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas. Promote all other services the hotel provides.
Experience 0 - 3 Years
Education UG - BHM - Hotel Management
PG - Any Postgraduate - Any Specialization
DOCTORATE - Any Doctorate - Any Specialization, Doctorate Not Required
Location Delhi/NCR
Keywords Food & Beverage Service, F&B Service, F&B Assistant, F&B Associate, Waiter, Steward, Guest Service Assistant, GSA, Guest Service Associate
Contact
Yogesh Wadhawan
Radisson Blu Plaza Delhi
91-26779191
Website http://www.radisson.com/newdelhiin