Hospitality Career E-Mag: NEWS | Front Office Associate

Designation

Front Office Associate

Job Description

To have detailed information about the Hotel, product/services & room inventory.

To have detailed information regarding arrivals, departures and daily occupancy.

To check on VIP reservations, complete their pre-registration formalities and extend to them the VIP courtesies To allocate rooms to all arriving guests as per preferences.

To maintain up-to date information on room rates, current promotions, offers and packages

To maintain all guest folios as per billing instructions.

To co-ordinate with housekeeping for clearing of rooms

To prepare, understand and communicate all relevant daily, weekly and monthly reports and statistics To maintain and settle the guest ledger rendering accountability for the days transactions

To encash foreign exchange as per regulations

To maintain guest lockers for safe custody

To handle all incoming telephone calls as per standards instructed

To maintain a physical count of all room keys in each shift

To ensure that all check-ins and check-outs are handled smoothly as per standards.

To ensure that proper records are maintained for all telephone calls from the rooms

To ensure that all transactions are supported with vouchers

To ensure accurate cash handover

To give proper and complete handover to the next shift

To handle all guests without bias or prejudice

To follow the house rules and policies laid down by the management

To adhere to strict grooming and hygiene standards