Job Description
Prime Function:
Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
Welcome the guests by greeting them as per the standards.
Any matter which may effect the interests of The Orchid should be brought to the attention of the Management
Facilitates the functioning of and / or oversees the functioning of Front Office Department or any other Department in the Hotel when necessitated by circumstances and as mandated by the General Manager. This would be over and above regular stipulated responsibilities and duties
Key Responsibilities:
People Management.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
Establish and maintain seamless co-ordination & co-operation with all departments of ibis, Mumbai Airport to ensure maximum cooperation, productivity, morale and guest service.
Financial Management
Identify optimal, cost effective use of the resources and educate the team on the same.
Operational Management
Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
Ensure to be familiar with all dishes on the menu.
Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival.
In the absence of the Food & Beverage Team Leader ensure to take guest orders, advice guests on specials menu options.
Ensure to be familiar with the property lay out, fire exits and elevator locations.
Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage Supervisor.
Ensure that breakage, pilferage and spoilage are kept to a bare minimum.
Health & Safety Responsibilities/ Duties
Establish and maintain safe working conditions and practices following The Orchid Health, Safety and Environmental policies.
Ensure all practicable steps are taken to maintain a safe work environment following The Orchid Health, Safety and Environmental policies.
Ensure all staff within the department are fully conversant with departmental fire and evacuation procedures.
Ensure all hazard are recorded and reported to the Management and that they are investigated appropriately with controls identified and reviewed.
Implement The Orchid policy on prevention of Harassment/ Bullying in the Workplace according to guidelines.
Salary:Not Disclosed by Recruiter
Industry:Travel / Hotels / Restaurants / Airlines / Railways
Functional Area:Hotels, Restaurants
Role Category:Food & Beverage
Role:Steward
Keyskills:Assistant Steward, Steward, steward, stewardess
Desired Candidate Profile
Education:(UG - B.Sc - Any Specialization, BHM - Hotel Management) AND (PG - Post Graduation Not Required) AND ( Doctorate - Doctorate Not Required)
* Well groomed
* Good communication & interpersonal skills
* Team player
* Ability to handle various tasks
* Extrovert
* Previous experience in hotels an added advantage
Company Profile
Orchid Hotel
http://www.orchidhotel.com
The Orchid - An Ecotel Hotel in Mumbai is Asia's first certified eco-friendly five-star hotel. This 372- room hotel is strategically located adjacent to the domestic airport making it a convenient place for the business traveler to stay.
Everything is designed so as to be unobtrusive.
Like The Club Privé room, an exclusive club floor with a private lounge and butler service. Or the well-appointed business and conference center to take care of your business needs in Mumbai.
Contact Details
Recruiter Name:Vedangi Rawool
Contact Company:Orchid Hotel
Email Address: hr1@orchidhotel.com
91-22-26164040