Shane Doss has been promoted to general manager of the Fairfield Inn & Suites in Memphis, Tenn. Doss was previously the assistant general manager at the same property since August 2012. Prior to his assistant general management experience with White Lodging, Doss was a night auditor with Pillar Hotels and Resorts at a Hyatt Place Hotel in Cordova, Tennessee. He first got a taste of the hospitality industry when he worked as an assistant general manager for Crossroads Hospitality Company, LLC at a Hampton Inn in Memphis where he worked from 1998-2001.
“It is an honor to work along the excellent team here at Fairfield Inn Memphis,” said Doss. “Together we will work to positively impact guest scores, hotel performance and creating a guest experience unlike any other.”
Kim Gagnon has been promoted to general manager of the SpringHill Suites Austin South. Previously, she was the general manager of the Fairfield Inn & Suites Austin North. Gagnon was the opening general manager at her previous property where she has been since 2009. Prior to this, Gagnon held positions such as general manager at Residence Inn Austin South, assistant general manager of the SpringHill Suites Austin South and operations manager of the Fairfield Inn Austin University where she started her White Lodging career in 2000.
“I am excited to be a part of the SpringHill Suites team and grateful for the opportunity to expand my experience as general manager with another Marriott brand,” said Gagnon.
Grant D’Entremont has been promoted to general manager of the Fairfield Inn & Suites Austin North. Previously, Grant was the general manager at the Residence Inn Austin North. D’Entremont started with White Lodging as a shuttle driver at the Austin Marriott South in 2004. He then moved up to front desk as a guest service representative four months later. From there, his White Lodging journey continued as he moved positions to the assistant front office manager at the Courtyard Austin Central. D’Entremont was also the front office manager at the Residence Inn Austin South, before Courtyard Airport.
“I am truly honored to be part of this fantastic hotel, in a wonderful market such as Austin, and working for an industry leader in White Lodging. I know that the hotel and its team have the potential to reach new heights in 2013, and I am excited to be a part of that,” said D’Entremont.