Job Description
Job Purpose:
A Front Office assistant is responsible for overseeing all areas of operations related to the guest service experience for front desk, reservations, PBX, loss prevention, and guest services. Ensure that guests and VIP guest are attended to in a professional manner during check-in and check out, and to ensure that guests individual needs are met.
KEY ACCOUNTABILITIES
1. Financial Responsibilities
Grow Revenue
Increase RAV Par & REV Par direct sales
Increase APG Misc Sales
2. Customer Responsibilities
Value to Customer
Reduce Business Lost
Experience:
Increase Guest Memorable Experience
Guest Comment Card
Guest Feedbacks personally
Loyalty:
To create satisfied & loyal customer
3. Operational Responsibilities
Efficiency
Timely Completion Of Front Office Procedure
Business Conversion Direct sales
Maintenance of Company Vehicle
Maintenance Of Company furniture & fixtures
Up selling & never stop hustling & bustling
Quality
Check quality of product & service produced
Work Place Hygiene
4. Growth & Development Responsibility
Effective Governance Control - Adherence to planning & Completion all operational plan & activity to execute strategy plan timely
Salary:best in
Functional Area:Hotels, Restaurants
Role Category:Front Office/Customer Care
Role:Front Office/Guest Relations Executive/Manager
Keyskills:Executive
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Desired Candidate Profile
Education:(UG - B.Sc - Any Specialization, Other Specialization, Any Graduate
- Any Specialization) AND (PG - Any Postgraduate
- Any Specialization) AND ( Doctorate - Any Doctorate
- Any Specialization, Doctorate Not Required) Skills & Competencies: Multitasking & Time-management skills are essential.
Team management A liking for organizational work Sales ability Adaptability: coping with the diversity of customers and their needs Thoroughness Sensitivity to customers: good relationship skills Financial awareness Written and oral communication skills Qualifications A-levels (professional) in Hospitality related subjects A Front Office assistant job requires any combination of education and experience equivalent to a four-year college or experience that provides the required knowledge skills and abilities.. He/ she must have coordination skills as it pertains to determining time, place, and sequence of operations or actions
- Any Specialization, Doctorate Not Required) Skills & Competencies: Multitasking & Time-management skills are essential.
Team management A liking for organizational work Sales ability Adaptability: coping with the diversity of customers and their needs Thoroughness Sensitivity to customers: good relationship skills Financial awareness Written and oral communication skills Qualifications A-levels (professional) in Hospitality related subjects A Front Office assistant job requires any combination of education and experience equivalent to a four-year college or experience that provides the required knowledge skills and abilities.. He/ she must have coordination skills as it pertains to determining time, place, and sequence of operations or actions
Company Profile
The Raj Palace
http://www.rajpalace.com
World's Leading Heritage Hotel
Acknowledged as The world's best heritage hotel the "Raj Palace is a Heritage Grand hotel and the member of Small Luxury Hotels of the world. We were voted as the World's Leading heritage hotel" by The World Travel awards consecutively for four years 2007 - 2013.
Contact Details
Recruiter Name:Hr Manager
Contact Company:GKV Hotels Pvt Ltd