Job Description
To conduct duties in the assigned Place of Work and provide a courteous, professional, efficient and flexible service consistent with Hotel Standards, Policies & Procedures in order to maximize guest satisfaction.
Ensures information from Guest is given to Housekeeping Desk and preferences to GRE.
Ensures guest preference is met upon arrival and at every visit.
Acknowledges and greets all guests.
Provides a clean and defect free room for guest.
Respond to all guest requests in a enthusiastic manner. Expedite requests as quickly and effectively as possible.
Communicates with guests at every opportunity to get their feedback.
To walk the talk and be a role model in delighting the Guests.
Recognizes team members for outstanding delivery of customer delight.
Be visible and accessible to the guest and follow through.
Maintains strong relationship and goodwill with regular guests and local patrons.
Practices and promotes effective and timely recovery of guest complaint situations.
To provide a courteous, professional, efficient and flexible service at all times.
To perform all duties and tasks in the assigned Place of Work as per SOPs.
Assist in reviewing SOPs on regular basis reflecting change in trends, guest expectations and operating philosophies.
To be entirely flexible and adapt to rotate within the different sub departments of the Rooms Division or any other Department of the hotel as assigned.
To perform all duties and tasks when rotated or assigned to another Department as per procedure of the Department.
Salary:
Not Disclosed by Recruiter
Role Category:
Housekeeping
Role:
Housekeeping Executive/Assistant.
Keyskills:
House Keeping
Desired Candidate Profile
Education:
(UG - BHM - Hotel Management, Diploma - Any Specialization, Hotel Management) AND (PG - Post Graduation Not Required) AND ( Doctorate - Doctorate Not Required)
Candidate must work on Floors and able to handle Control Desk
Company Profile
Royal Orchid Hotels Ltd.
http://www.royalorchidhotels.com
Royal Orchid Hotels, India's fastest growing chain caters to the business travellers in India. The group currently operates 13 hotels - Bangalore, Mysore, Pune, Jaipur and Hyderabad. The group is present across three different categories of hotels enabling it to target top, middle & junior management of corporates.
Royal Orchid is listed in the Bombay & National stock exchanges (BSE & NSE) and is governed by an independent board of eminent directors.
The hotel chain also plans to have an international presence by 2010 with their properties coming up in key locations across India and in Darse-lam. Started in the seventies by Chender K Baljee, the Baljee Group (re-branded as Royal Orchid Hotels) will soon become one of India's most recognized names in hospitality.
The hotel also operates the Presidency College of hotel management in Bangalore, which provides easy access to a ready pool of trained talent for keeping pace with the growing needs of the industry.
Contact Details
Contact Company:
Royal Orchid Hotels Ltd
Email Address: hr.rocc@royalorchidhotels.com
8283830533