The last decade witnessed some far-reaching and significant changes in the way business is conducted in the Indian hospitality spectrum. Regardless of the recent year's contentious and challenging economic climate, the hospitality landscape continued to evolve, and new international hotel brands entered the Indian subcontinent.
Needless to say, in its effort to stay one step ahead, the growing sector had to work twice as hard and revolutionise its business and human resource (HR) strategies. Here is an outline of the key HR trends we believe have been the drivers of the hospitality sector in the last few years and will continue to play a dominant role going forward.