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Showing posts with label hospemag.com- resources. Show all posts
Showing posts with label hospemag.com- resources. Show all posts

RESOURCES| Milestone Hotel, London| Top 12 Service Standards

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Milestone Hotel, London
“Top 12 Service Standards”

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What's being said about... Kitchen

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What's being said about...Front Office

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Twitter| What's being said about... HOTELS

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RESOURCES| AH&LA Manual For Handling Swine Flu

The American Hotel & Lodging Association (AH&LA) released today “H1N1 Influenza Management in Hotels,” a guide for lodging businesses to use in managing H1N1 influenza virus situations at their properties.

The 26-page manual gives hoteliers guidance for employees and guests who are afflicted with the H1N1 flu and other influenza strains. It also covers basic sanitation practices to use when cleaning guestrooms and public areas.

Click Here to get the manual>







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PRESENTATION| Check In behavioral Procedures

A presentation by by Mona Fayez Nassif.

A primer for front office staff.

Click Here to see the presentation