Property: Madinat JumeirahDivision: Rooms
Department: Front Office
The hotel: Madinat Jumeirah - A resort of unique qualities where everyone and everything is considered.
The resort is a magnificent tribute to Dubai's heritage and is styled to resemble an ancient Arabian citadel.
The role: To complement the Front Office team, we are currently looking for ....
Guest Services Executive to work at the reception desk. Apart from being the main point of contact for the guests upon their arrival until their departure, the Guest Services Executive also:
* Gives a warm welcome to guests on arrival and registers them
* Takes payment from guests on departure and closes their bills
* Sells rooms to walk-in guests
*
Ensures that the Guest Services Desk is manned, operationally prepared, and stocked at all times
*
Maintains the privacy of all guests by ensuring that no details of the guest are disclosed to anybody
Experience required:
The successful candidate has a minimum of 1 year working experience in Concierge/ Front Office/ Reception or Guest Relations within a 5* hotel. Previous resort experience and/ or Gulf experience will be an added advantage but is not a must.
Personal details & Skills:
The ability to communicate on all levels in English is an absolute must for this role. Knowledge of European languages or Arabic is a good advantage.
Candidate should have Basic Computer skills, knowledge of Fidelio and to be able to work shifts.
We are looking for an extremely proactive and 'switched on' candidate with an outgoing, friendly and courteous character. In addition to that, you will be a great team-player who thrives in working with a multi-cultural team and guests alike.
Qualifications and education:
* hospitality degree
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