The Position:Responsible for the provision of a comprehensive Front Office Desk service which includes receiving guests, check in and check out, preparing accounts and billing, process payments and respond/attend to guest general inquires / requirements. Should be well versed on all aspects of the Property Management Systems (PMS) and all aspects of the hotels facilities, services and nearby attractions
Duties and Responsibilities:
• Ensure the highest standard of customer service is provided to guests and visitors, corporate and telephone clients ensuring smooth and seamless check in procedures, issuance of keys/key cards and ensuring the appropriate porter services are provided.
• Respond to queries on room tariffs and charges for services delivered. Perform front office cashiering functions and ensure accurate collection of cash during check-out services and during foreign exchange transactions.
• Be fully conversant with all the front office Property Management Systems; including back of house systems, spa reservations, front office cashiering, reservations systems and other interfaced systems as required.
• Be aware at all times of the hotel occupation status with reference to availability of rooms; including forecasts, group bookings, VIPs, Royalty and any other specific occupancy issues that may arise.
• Ensure all guest information is accurately recorded into the guest register to ensure critically correct guest database and history; this will ensure that all departments have access to correct information at all times enabling them to provide the service levels required by an Emirates Hotel & Resort property.
• Handle and process all guest correspondence, messages or requests as required, either to the guest's rooms or to the relevant department ensuring seamless and effective communication.
• Liaise with all departments within the property in order to ensure seamless services when allocating rooms. Ensure that all rooms that are available have been checked before allocation to an arrival; this will be achieved through correct communication with particularly Housekeeping, Maintenance and F&B.
• Assist in reservations, amendments, cancellations, queries and correspondence with all guests as needed to ensure all systems are up to date and accurate, including forecasts. Ensure that all paperwork, correspondence and information is correctly filed, stored or distributed as necessary and according to front office procedures.
• Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring that the property maintains its mark as one of the leading properties.
• Actively enhance the properties earnings by providing options to guests and visitors on other products and services available at the property. Support the Front Office Supervisor in closing the end of day sales and assist in the handover of details to the next shift.
Regularly liaise with the reservations team with regard to future sales forecasts and provide information and feedback which facilitates sales leads and improvements in operational processes and thereby contribute to departmental and corporate objectives.
Salary & Benefits:
We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the 'Working Here' section of this site. By viewing the 'Dubai Lifestyle' section in the site you can also consider the benefits of Dubai as a location to live and work in.
Experience and Qualifications:
• Minimum 'O' level with a Diploma n Hospitality Management from a recognised institute with a minimum of 4 years experience of which a minimum of 1 year should have been in a guest services or front of house operation.
• Procedures and systems used in hotel management, with a preference for front-line guest services, people management, and direct operations. Thorough knowledge of Front Office, Reservations and Housekeeping. Preference and knowledge of hotel industry sales and marketing would be an advantage.
• Computer skills are essential.
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