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News| HR| Hilton's 'flexible work-at-home' solution

In the name of talent retention: reservations agents need not be put off their jobs by rising fuel prices which impact their work commute - they can now stay home and be connected.

Hilton Hotels Corporation has developed a flexible work-at-home program, called Hilton@Home, underway within Hilton Reservations & Customer Care (HRCC). The highly flexible program enables HRCC to attract talented individuals for reservations and customer support positions who prefer to work from the comfort of their own homes while providing the first critical interaction for prospective guests calling upon reservations and customer services.

Specific program components include:

>Customizable work schedules online
>Advanced technology enables HRCC to bring sophisticated tools and resources directly to the agent desktop
>Chat rooms and social activities enable at-home agents to communicate with their peers


Source : Hilton Hotels Corporation

Source| http://www.4hoteliers.com

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