Bang on!
This is from Mashable
Here are the key points:
1. Extending Concierge Services
2. On-Site Merchandising
3. Customer Service and Recovery
4. Last-Minute Deals
5. Facilitating Guest Communities
6. Emphasizing Unique Properties
Editor | If I had to, then I would add the ability to recruit. There are tons of people who travel, dine, visit hotels who would like to work with hotels.
Add that.