Job Description
We now are actively seeking a highly capable and competent EAM, Rooms to partner with our Executive Team to refine and drive an effective rooms department, through leadership, training, system implementation and service standards. The EAM, Rooms will have full responsibility for all rooms related departments inclusive of VIP Services, Front Office, Call Center, Concierge, Valet, Housekeeping, Laundry and Reservations. The Ideal person will have experience working within a large resort environment (400 rooms plus), have a hands on approach, be a solid leader and will have also ideally worked in Northern Africa previously.
The successful candidate will have the ability to read, analyse, and develop documents, reports and manuals in both French and English as a minimum. Coupled with the ability to communicate effectively at all levels of the organization in order to drive change. A working knowledge of Oprah is also required. The EAM, Rooms will be an extremely flexible individual with the ability to adapt to a constantly changing environment, who has a passion for excellence and a firm belief in the successful growth and development of the resort within an operationally viable framework.
Desired Skills & Experience
To succeed in this role the candidate will need a combination of startup/operational experience including implementation of processes and training as well as the ability and experience of working at executive committee level whilst possessing the gravitas to present effectively to dignitaries & VIP guests. He or she must be polished, sophisticated, culturally sensitive and ideally understand the way of working in the Middle East.
Source
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