All over the world and at very competitive rates, ibis hotels offer their guests a well-designed and fully-equipped bedroom, as well as all the services of a modern economy hotel.
Status Full Time
Key tasks
NIGHT AUDITOR - HOTEL IBIS LONDON HEATHROW
Ibis group is the largest European economy hotel network and is continuing to expand. The Ibis chain is widely recognised for its excellent value for money and convenient location and has 760 hotels in 36 countries, including 50 hotels in the UK and Ireland.
Ibis is the first hotel brand to receive ISO 9001 certification and with the 15 minute satisfaction guarantee, if a problem with the hotel is not solved in 15 minutes the guest stays for free. In light of these initiatives we were delighted to be awarded a worldwide hospitality award for the best customer relationship and quality management programme in 2005.
Our belief is that extraordinary customer service should be demonstrated by each and every team member. as supported by our award winning Good to Great culture covering training, coaching, and motivating to achieve the highest possible standards in service to both our guests and colleagues.
Do you see yourself as a person who is always prepared to deliver an extraordinary service, the Ibis XXXX are looking to recruit a Night Auditor to join the team.
In this Night Auditor position you will be responsible for providing a warm welcome to guests including late arrivals, and assisting with early departures, ensuring all relevant paperwork has been completed in order for a smooth hand-over at the end of your shift.
Duties Include
- Handling internal and external phone calls
- Managing basic accounting procedures – invoicing, payments and cash operations
- Maintaining security standards and addressing any issues
Spotlight on Personality
- Good interpersonal skills
- Guest and service orientated
- Responsiveness
- Ability to work autonomously
- Adaptability
- Self control
- Well organised
Click here to apply
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