JOBS | Reception Manager

Novotel Reading has 178 bedrooms, 8 Conference Rooms, Elements Restaurant & Bar, Indoor swimming pool, fitness room, sauna and steam room.
It is located in Reading town centre, two minutes from the train station and 30 minutes from Central London.

Contract:
Job Level Manager
Status Full Time
Anticipated Start Date December 2011
Salary - Wage on application
Contact

Contact No: 01189522600 / h5432-rd@accor.com

Skills

Level of Education
Degree BSc or BA (Maitrise)
Areas of study
Hospitality Management
Experience minimum in the sector
5
Languages essential
English

Essential requirements

Passion in delivering great customer service
Appropriate Leadership skills
Organisation skills
From Hotel Background

Optional requirements

Second European language

Key tasks
RECEPTION MANAGER NOVOTEL READING

ANNUAL BONUS offered as well as fantastic benefits (generous hotel discounts, excellent training and development opportunities)

The hotel comprises of 178 bedrooms, 8 Conference Rooms, Elements Restaurant & Bar, Indoor swimming pool, fitness room, sauna and steam room.

Novotel UK has over 31 hotels, spread over key cities throughout England, Scotland and Wales.
Novotel Hotels are part of Accor Hospitality, which has over 3,800 hotels in 90 countries. Accor Hospitality is the world leader in economy and midscale hotels.

In 2008, Accor UK & Ireland were commended for the second year running in the prestigious Caterer and Hotelkeeper national “Best Places to Work in Hospitality” awards.

In this role the Reception Manager leads the reception team and optimises guest satisfaction.

Duties include:

-Provide solutions for any customer problems that cannot be resolved by the reception team
-To build up professional and personable relationships with key clients and regular guests to develop loyalty
-Recruit, integrate, train and supervise team members and team leaders
-Ensure all guests receive an excellent stay as per Service Extraordinaire
-Optimise occupancy and average rate per room through bedroom up-grades
-Manage Front and Back Office Operations
-Liaise with other departments
-Monitor invoicing and cash operations on a daily basis
-Ensure financial controls are carried out on a daily basis
-Control departmental expenses and payroll
-Carry out Duty Management shifts

Spotlight on personality:

-Excellent interpersonal/presentation skills
-Commercial know-how
-Teaching and motivational skills
-Ability to analyse and negotiation skills
-Proactive
-Positive
-Ability to delegate
-Responsiveness
-Diplomacy and self-control


This position reports to the Rooms Division Manager.

Reporting to this position: Team of 10 people, including 3 Team Leaders and Night Team.

click here to apply

Search for more Receptionist Jobs in Dubai>