Employee Status Full Time For this position, Accor is not able to help a candidate to obtain work authorization. Skills Level of Education Associate Areas of study Hospitality Management Languages essential English Essential requirements -High school graduate or equivalent vocational training certificate. -Fluency in English both verbally and non-verbally -Ability to focus attention on details and be able to organize, prioritize and follow-up -Ability to take initiative and work productively within any given period of time unsupervised, should be aggressive and must work well under pressure -Should be creative, innovative and strive for continuous improvement -Ability to prioritize and organize work assignments -Ability to remain calm and courteous with demanding/difficult guests and/or situations -Ability to input and access data in a computer. -Ability to understand guest inquiries and provide responses. -Ability to think clearly, quickly, maintains concentration and makes concise decisions. -Ability two work well under the pressure, managing high volume of arrivals/departures within any given period of time -Ability to remain stationary at an assigned post for an extended period of time. -Ability to be flexible as the job changes. -Ability to work flexible hours, including weekends, holidays and evenings. At Sofitel we value our diverse workforce and we are proud to be an Equal Opportunity Employer. Employee Promise In the world of Sofitel, our employees are the unique connection to our guest experience. Our commitment is to build a truly diverse team of hospitality professionals, develop their skills both personally and professionally, and to communicate openly and honestly with them. It is about recognizing them for outstanding achievements and rewarding them for superior performance. By creating a work environment that brings out the great energies and talents of our team, Sofitel employees deliver an exceptional guest experience. Please visit www.Qhire.net/104046 to fill out an application, attach your resume, and take an online assessment to complete your application process. Key tasks Sofitel, re-inventing French elegance in luxury hotels Sofitel creates unique luxury hotels in the world’s most attractive destinations, by the artful blending of its French origins with the very best of local cultures. Sofitel forges a privileged bond between its staff of devoted service professionals and its cosmopolitan guests who expect and appreciate beauty, quality and excellence. Sofitel offers the best of French elegance, from food and wine rituals to bedding, design and personal care products. Hotels where life can be savoured, shared with others, lived in harmony with oneself; transforming every stay into a unique and unforgettable experience. Property Profile: Sofitel Chicago Water Tower, the ultimate Chicago destination! Stunning views of Lake Michigan and the Chicago skyline surround the soaring glass and dramatic angles of this urban wonder by noted French architect Jean-Paul Viguier. From the breathtaking lobby and beautifully appointed meeting spaces to elegant rooms and suites, you'll discover the perfect blend of modern style and Sofitel luxury. Position Profile: As the focal point for all registering guests, owners and visitors, the Front Office staff is responsible for the warm, professional and efficient execution of all inquiries, check in & check out services, processing all payments according to hotel standards, communicating pertinent information to relevant departments, managing groups and VIP's and all other requested services.
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