brands, you will help us achieve our vision: to be the most preferred, admired and successful hotel company the world over. As Training Manager you are responsible for managing the hotel's training function, including developing a complement of qualified departmental trainers, establishes a hotel system for generating training data and evaluating results. The Training Manager position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resources. The position also plays a leading role in promoting the desired work culture and values of the InterContinental Hotels Group and the brand ethos. Responsibilities of this role include: Analysing training needs of the hotel in general and in individual departments, developing strategies and including them in the Training Business Plan. Prepare, tailor and facilitate all levels of training programs from new employee orientation, customer service training, technical on the job skills based training, supervisory skills training, management development training and health and safety training. Maintain hotel training records, statistics and training and development budgets and include in a monthly training report. Analysing company statistics from Guest and Employee surveys, business financial results etc to measure success of training. Prepare and monitor training programs for external management trainees, work experience students and school trainees etc. Monitor departmental responsibilities are being met with regard to their training standard operating procedures and best practice. Provide input to department managers prior to bi-annual performance and development reviews of their teams. Demonstrates an awareness of health & safety policies and procedures and includes where relevant in training courses. Qualifications Experience: A minimum of two years experience delivering training programs to entry level and or supervisory level. Preferred candidate would have minimum of one years experience delivering training programmes to a management level also. In-house or external certification in workplace training and assessment or teaching. High level of personal confidence with public speaking. Prior experience in hotel operations would be an advantage. Intermediate level of skill with Microsoft Word, Excel and Powerpoint Ability to analyse metrics/statistics, prepare action plans and communicate in written reports. Do you have what it takes to be a leader in the world's most global hotel company? If so, make it happen and apply now for a career with InterContinental Hotels Group, where a world of personal and professional opportunities exist. Job : Talent Development/Training Management Primary Location : EMEA_Euro-Germany-HE-Frankfurt am Main Ongoing Schedule : Full Time Send this job to a friend Send this job description to a friend by email. All the relevant details will be included in the message.Send this job to a friend
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