The Ibis Kaunas Centre hotel is located in the centre of Kaunas.The first Ibis hotel in Lithuania due to open Spring 2012.
See hotel description
Contract
Job Level Manager
Status Full Time
Anticipated Start Date
31-01-12 Contact Frank Reul Contact No: 370 5 266 6207 Skills Level of Education High School Areas of study Hospitality Management Languages essential Lithuanian, English Essential requirements Challenging and responsible position in a new hotel • The opportunity to participate in hotel opening process • Training and personal development • International job and career perspectives • Opportunity to expand your responsibilities Key tasks You will be expected to convey the hotel's image and atmosphere and enhance guest satisfaction through exemplary attitude, warm and friendly welcome, availability and frequent presence in the field. On the other hand, you will be expected to meet the targets of your department and be focused on sales aspects of services. In order to meet this demand, you need to have/be: • Commercial know-how • Demonstrated supervisor skills; good judgment and common sense • Superior written and oral communication skills • Team spirit • Outgoing personality focused on quality service • Excellent organizational and time management skills, with the ability to set priorities for self and others • Ability to listen and analyse • Diplomacy and self-control • Command of both Lithuanian and English languages is essential • Experience of working with hotel reservation systems (Opera) is necessary Key duties • Guarantee high level of customer satisfaction on all levels • Attend to Guests’ enquiries, requests, complaints and compliments • Monitor departmental costs to ensure performance against budget • Ensure proper training and procedures are in place to ensure provision of quality services • Supervises Reception personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue • Monitors Front Office personnel to ensure guests receives warm attention and personal recognition • Encourage customers’ loyalty and handle the complaints in efficient and polite manner • Preparation of work schedules and individual career plans and regular appraisals • Coordination of rooms allocation for groups, corporate and individuals • Overall creation of positive work atmosphere, anticipation of department needs and participation in recruitment process/integration of new team members • Supervise correct application of pricing policy and loyalty programmes, ensure that internal audit procedures are duly applied • Meet the quantitative and qualitative targets of department- drawing up annual budget of department, analysing results and implementing of corrective actions Ibis and its people Simplicity, Pleasure, Team Spirit Acteurs, the Ibis staff training and professional development programme, enables staff to: - become more professional by acquiring new skills, - learn a second profession, - be more independent in guest relations, - receive recognition for their skills
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31-01-12 Contact Frank Reul Contact No: 370 5 266 6207 Skills Level of Education High School Areas of study Hospitality Management Languages essential Lithuanian, English Essential requirements Challenging and responsible position in a new hotel • The opportunity to participate in hotel opening process • Training and personal development • International job and career perspectives • Opportunity to expand your responsibilities Key tasks You will be expected to convey the hotel's image and atmosphere and enhance guest satisfaction through exemplary attitude, warm and friendly welcome, availability and frequent presence in the field. On the other hand, you will be expected to meet the targets of your department and be focused on sales aspects of services. In order to meet this demand, you need to have/be: • Commercial know-how • Demonstrated supervisor skills; good judgment and common sense • Superior written and oral communication skills • Team spirit • Outgoing personality focused on quality service • Excellent organizational and time management skills, with the ability to set priorities for self and others • Ability to listen and analyse • Diplomacy and self-control • Command of both Lithuanian and English languages is essential • Experience of working with hotel reservation systems (Opera) is necessary Key duties • Guarantee high level of customer satisfaction on all levels • Attend to Guests’ enquiries, requests, complaints and compliments • Monitor departmental costs to ensure performance against budget • Ensure proper training and procedures are in place to ensure provision of quality services • Supervises Reception personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue • Monitors Front Office personnel to ensure guests receives warm attention and personal recognition • Encourage customers’ loyalty and handle the complaints in efficient and polite manner • Preparation of work schedules and individual career plans and regular appraisals • Coordination of rooms allocation for groups, corporate and individuals • Overall creation of positive work atmosphere, anticipation of department needs and participation in recruitment process/integration of new team members • Supervise correct application of pricing policy and loyalty programmes, ensure that internal audit procedures are duly applied • Meet the quantitative and qualitative targets of department- drawing up annual budget of department, analysing results and implementing of corrective actions Ibis and its people Simplicity, Pleasure, Team Spirit Acteurs, the Ibis staff training and professional development programme, enables staff to: - become more professional by acquiring new skills, - learn a second profession, - be more independent in guest relations, - receive recognition for their skills
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