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General Responsibilities:
• Is aware of and follows company values.
• Is aware of and complies with all service standards.
• Is aware of and complies with all emergency
procedures. • Maintains a neat, well-groomed and pleasant personality and to ensure that uniform standards are met. • Maintains a clean and neat work place. • Maintains cordial relations with staff of the staff and interdepartmental. • Maintains effective communication channels • Has thorough product knowledge. • To ensure all proper records are maintained. • To ensure general cleanliness of all work area. • To be responsible for the proper control of all operating equipment under the departments inventory list. • Work diligently to achieve goals plans and budgets as established for the department. • To maintain complete and readily accessible files and records necessary for effective operation and future references. • To ensure all standards are met as laid down in the polices and procedures. • To have up-to-date information on type of rooms with description and all other facilities, hours of operation activities and function in the hotel. • To response swiftly and appropriately in any hotel emergency or in a safety situation. • To ensure trace is checked every day. • To maintain guest history. • To ensure no-show and cancellations are processed daily and Accounts Department informed. • To ensure all special requests are conveyed to Guest services one day prior to guest arrival. • To closely monitor cut off dates. • To ensure all reservation queries are answered within 24 hrs. • To response swiftly and appropriately in any hotel emergency or in a safety situation. • To perform any other task or project as assigned by the hotel management. • Makes recommendations for improvement of his sections to improve job performances and increase job productivity. • To ensure relevant reports are printed and filed for future reference. Specific Tasks : Guest Satisfaction • Ensure all the calls are attended to promptly • Ensure that all staff takes correct details pertaining to the reservation of a guest. • Ensure that all policies are compiled with while making reservations. • Ensure that all services requested by the guest are carried out. • Ensure that the guest / company receives all confirmations on time • Ensure all relevant details of VIPs are entered in the computer system. • Ensure all concerned departments are informed about VIP arrivals. • Ensure error free reservations. • Ensure all follow up required regarding a reservation is carried out. • Ensure all registration cards are printed for advance reservations with correct details. • Check reservations to ensure all Guest History Details are picked up. • Check Expected Arrival and VIP Arrival List. • Ensure distribution of VIP Arrivals for further action • Ensure staff is well versed with all procedures of Reservations before actually handling a guest or processing a reservation. Objective: Assist the Reservations Manager in controlling, conducting and co-ordinating daily operations of Reservations Department while ensuring all the policies and procedures are carried out effectively and efficiently. Job Definition : To plan, organize and conduct the day-to-day activities of Reservations Department and to ensure effective business segment and room type mix sales through upselling for so as to optimize revenue. Salary: Not Disclosed by Recruiter Desired Candidate Profile Education: (UG - BHM - Hotel Management) AND (PG - Any PG Course) Understanding of Reservation & Front Office Operations. Knowledge of Opera system. The Prospective candidate is expected to comprehend and communicate the company values to his subordinates. Further to ensure that all the decisions and activities of the department are in strict compliance with the following values. • CUSTOMER SATISFACTION • PEOPLE • PRODUCT QUALITY • COST CONTROL • PROFITABILITY KEY PERFORMANCE MEASURES Non-measurable • Guest responsiveness • Interface with other departments (team work) • Multifunctionality. • Positive attitude. • Eye for detail • Personal grooming and etiquette • Going beyond the call of duty to satisfy guest needs. Company Profile The Leela Palaces & Resorts http://www.theleela.com The Leela epitomises the most premium and luxurious stays in India be it for business or leisure travellers. We believe in innovation, perfection and excellence. Our objective is to provide discerning travellers memorable, warm and rejuvenating stays in an ambience that embraces the essence of India. The deeply instilled Leela culture is personified in our associates – people who share our belief of setting new paradigms in the world of hospitality and creating an experience for guests that not only surpasses excellence but creates memorable moments that last a lifetime. We believe in service excellence and taking our guests to reverential heights keeping our philosophy of “Atithi devo Bhava – Our Guest is God” in mind. With an impressive bouquet of hotels in the country, The Leela Palaces, Hotels and Resorts have created a distinct niche for itself among the country’s finest hotels. In keeping with our legacy of continuous and sustained growth along with a constant endeavour to expand further, the company envisions bright career prospects and growth opportunities for our employees. Since we opened our flagship hotel in Mumbai back in 1986, The Leela name has become synonymous with luxury and outstanding service. Our people are the bedrock of our company and we are immensely proud of them. We believe in our employees and select individuals who have the potential to excel and synergise their personal objectives with the dynamic goals of the company. We hire motivated people, train them to perform and create a working environment where they can flourish – guided by passionately held goals, beliefs and principles along with a skill set that makes them successful individuals, a great team player and brilliant professionals.
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procedures. • Maintains a neat, well-groomed and pleasant personality and to ensure that uniform standards are met. • Maintains a clean and neat work place. • Maintains cordial relations with staff of the staff and interdepartmental. • Maintains effective communication channels • Has thorough product knowledge. • To ensure all proper records are maintained. • To ensure general cleanliness of all work area. • To be responsible for the proper control of all operating equipment under the departments inventory list. • Work diligently to achieve goals plans and budgets as established for the department. • To maintain complete and readily accessible files and records necessary for effective operation and future references. • To ensure all standards are met as laid down in the polices and procedures. • To have up-to-date information on type of rooms with description and all other facilities, hours of operation activities and function in the hotel. • To response swiftly and appropriately in any hotel emergency or in a safety situation. • To ensure trace is checked every day. • To maintain guest history. • To ensure no-show and cancellations are processed daily and Accounts Department informed. • To ensure all special requests are conveyed to Guest services one day prior to guest arrival. • To closely monitor cut off dates. • To ensure all reservation queries are answered within 24 hrs. • To response swiftly and appropriately in any hotel emergency or in a safety situation. • To perform any other task or project as assigned by the hotel management. • Makes recommendations for improvement of his sections to improve job performances and increase job productivity. • To ensure relevant reports are printed and filed for future reference. Specific Tasks : Guest Satisfaction • Ensure all the calls are attended to promptly • Ensure that all staff takes correct details pertaining to the reservation of a guest. • Ensure that all policies are compiled with while making reservations. • Ensure that all services requested by the guest are carried out. • Ensure that the guest / company receives all confirmations on time • Ensure all relevant details of VIPs are entered in the computer system. • Ensure all concerned departments are informed about VIP arrivals. • Ensure error free reservations. • Ensure all follow up required regarding a reservation is carried out. • Ensure all registration cards are printed for advance reservations with correct details. • Check reservations to ensure all Guest History Details are picked up. • Check Expected Arrival and VIP Arrival List. • Ensure distribution of VIP Arrivals for further action • Ensure staff is well versed with all procedures of Reservations before actually handling a guest or processing a reservation. Objective: Assist the Reservations Manager in controlling, conducting and co-ordinating daily operations of Reservations Department while ensuring all the policies and procedures are carried out effectively and efficiently. Job Definition : To plan, organize and conduct the day-to-day activities of Reservations Department and to ensure effective business segment and room type mix sales through upselling for so as to optimize revenue. Salary: Not Disclosed by Recruiter Desired Candidate Profile Education: (UG - BHM - Hotel Management) AND (PG - Any PG Course) Understanding of Reservation & Front Office Operations. Knowledge of Opera system. The Prospective candidate is expected to comprehend and communicate the company values to his subordinates. Further to ensure that all the decisions and activities of the department are in strict compliance with the following values. • CUSTOMER SATISFACTION • PEOPLE • PRODUCT QUALITY • COST CONTROL • PROFITABILITY KEY PERFORMANCE MEASURES Non-measurable • Guest responsiveness • Interface with other departments (team work) • Multifunctionality. • Positive attitude. • Eye for detail • Personal grooming and etiquette • Going beyond the call of duty to satisfy guest needs. Company Profile The Leela Palaces & Resorts http://www.theleela.com The Leela epitomises the most premium and luxurious stays in India be it for business or leisure travellers. We believe in innovation, perfection and excellence. Our objective is to provide discerning travellers memorable, warm and rejuvenating stays in an ambience that embraces the essence of India. The deeply instilled Leela culture is personified in our associates – people who share our belief of setting new paradigms in the world of hospitality and creating an experience for guests that not only surpasses excellence but creates memorable moments that last a lifetime. We believe in service excellence and taking our guests to reverential heights keeping our philosophy of “Atithi devo Bhava – Our Guest is God” in mind. With an impressive bouquet of hotels in the country, The Leela Palaces, Hotels and Resorts have created a distinct niche for itself among the country’s finest hotels. In keeping with our legacy of continuous and sustained growth along with a constant endeavour to expand further, the company envisions bright career prospects and growth opportunities for our employees. Since we opened our flagship hotel in Mumbai back in 1986, The Leela name has become synonymous with luxury and outstanding service. Our people are the bedrock of our company and we are immensely proud of them. We believe in our employees and select individuals who have the potential to excel and synergise their personal objectives with the dynamic goals of the company. We hire motivated people, train them to perform and create a working environment where they can flourish – guided by passionately held goals, beliefs and principles along with a skill set that makes them successful individuals, a great team player and brilliant professionals.
click here to apply
Search for more Reservation Manager jobs>