Job Description:
Purpose:
To create 100% guest satisfaction by maintaining smooth and efficient operation of front desk processes.
Constituents:
Guests
Employees
Indictors of Success:
Guest Satisfaction
Attend to Detail
Foster Teamwork
Communicate Effectively
Takes Responsibility
Areas of Responsibility:
Creates 100% guest satisfaction by providing ‘Yes I Can’ genuine hospitality and by exceeding guest expectations: Provide employees with the information needed to perform their job effectively: Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay Maximises revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes: Maintain timely and accurate house counts: Adheres to hotel policies and procedures: Desired Profile Key Skills and Educationa: • Degree in Hotel Management from Institute of repute Requirements: Technical Service Skills : Demonstrate understanding of the technical service skills for assigned area (i.e. Front Office Operations etc..). Upselling : Know the available products and services and suggest alternatives. Organisation : Demonstrate ability to proactively prioritise needs, put first things first and effectively manage resources and time. To enthusiastically and diligently carry out any other duties, responsibilities as assigned from time to time by the Supervisor or by the Management. Experience 1 - 5 Years Industry Type Travel, Hotels, Restaurants, Airlines, Railways Role Front Office/Guest Relations Executive/Manager Functional Area Hotels, Restaurants Education UG - BHM - Hotel Management PG - Any PG Course - Any Specialization Compensation: Competitive, as per industry standards Location Delhi/NCR Keywords Front Office , Front Office Executive , Front Office Assistant , Hotel Front Office , Front Office Associate , Guest Relation Assistant , Guest Service Executive , GSA , FOA , FOE Contact Yogesh Wadhawan Radisson Hotel Telephone -91-26779191 Website http://www.radisson.com/newdelhi
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