(Outlet, Revenue, Average Check). Guest Satisfaction and loyalty goals (Complaints per Thousand, Comment Cards, annual quality review). Desired Profile Providing ‘Yes I Can’ genuine hospitality and by exceeding guest expectations: Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats: Presents menus, suggests cocktails and/or daily specials. Exhibits knowledge of all beverages on the menu and wine list. Takes order, up selling, explaining items as per specification. Prepares order for presentation to guest. Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware. Processes customer restaurant bills promptly and accurately. Check the overall condition of the dining room, ensuring its readiness for customers. Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas. Promote all other services the hotel provides. Informs supervisor/manager of any customer dissatisfaction. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. Success Factors: Focus on the Customer Attend to Detail Foster Teamwork Communicate Effectively Takes Responsibility Experience 0 - 3 Years Industry Type Travel, Hotels, Restaurants, Airlines, Railways Role Steward Functional Area Hotels, Restaurants Education UG - BHM - Hotel Management PG - Any PG Course - Any Specialization Location Delhi/NCR Keywords Food & Beverage Service , F&B Service , F&B Assistant , F&B Associate , Waiter , Steward , Guest Service Assistant, GSA , Guest Service Associate Contact Yogesh Wadhawan Radisson Hotel Contact No: -91-26779191 Website http://www.radisson.com/newdelhiin
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