Sofitel offers contemporary hotels and resorts adapted to today’s more demanding and more versatile consumers who expect and appreciate beauty, quality and excellence. Each Sofitel property offers a genuine experience of the French “art de vivre”.
Contract:
Job Level National under local employment status (or Foreigner already entitled to be recruited for this role) More information Status: Full Time Contact: Stella Du stella.du@sofitel.com Contact No: 64088906 Essential requirements: • Minimum of 7 years operational management experience or at least 2 years previous General Manager experience, preferably in a luxury setting; also applicable for current Hotel Manager or Resident Manager • A strong understanding of hotel operations and administration to include, budgeting, forecasting, human resources, sales & marketing • Must have exceptional sales, pricing, and revenue management competencies • Must have the ability to understand global markets that affect the business of the hotel • Must perform well under stress and be adaptable to changing work environments • Ability to train and develop team members • Ability to work effectively in a team environment and take initiative Optional requirements • Strong oral and written communications skills • Fluent English and Chinese is a must, other languages would be an asset. • Excellent PR skills and open minded to new ideas and new technologies Key tasks: Sofitel Zhongshan Golf Resort Nanjing is located in the scenic Purple Mountain Area and it is the first luxury golf hotel built in Nanjing. Combining French hospitality with Chinese Culture, Sofitel Zhongshan Golf provides you with a new Luxury experience. It is an ideal venue for golfers, leisure, business travelers and conference. In Sofitel Zhongshan Golf Resort Nanjing, we will not only offer competitive benefits, but also comprehensive training program and worldwide career opportunities. Job Description • Owns and manages the relationship with the owner • Directly responsible for the sales and revenue management strategy of the hotel • Surveys, reviews and analyzes competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence • Manages the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality • Develops, recommends, implements and manages the hotel’s annual and long term operations, sales and marketing, capital, revenue, expense and profit goals to meet / exceed owner and corporate management expectations • Identify ROI projects; build and present the business case to ownership • Coordinate capital improvement projects to maintain / upgrade quality standards and property image • Ensures optimal compliance with corporate focus audit • Manages performance issues that arise within the management team • Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary • Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance • Participate in community and professional organizations to maintain high visibility and promote a positive image • Be an inspiration to all hotel staff to achieve luxury levels of performance • Interacts in a positive way with all team members to ensure a luxury guest experience • Ensures compliance with local health and safety regulations • increases and maintains the value of the asset • Must be an example of the Sofitel Values, brand standards, and a champion of grooming and appearance guidelines
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