Job Description
Ensures all VIPs from their portfolios are met on arrival and departure. Personally meets, interacts and entertains guests on a regular basis.
Visits all accounts from the portfolio depending upon the category
A – Twice or Thrice a week
B – Once a Week
C – Once a fortnight
D – Through telecalling / email correspondence
Keeps a close watch for any potential security threat to the property (e.g. unclaimed baggage, suspicious guests etc) and promptly informs Superior / Security on such occasions.
Assesses the portfolio for Inbound/Outbound potential to ensure fair market share.
Finalizes contractual agreements with the companies.
Delivers potential from the portfolio.
Identifies new accounts and performs cold-calling.
Allocates time between Retention/Acquisition/Penetration accounts.
Gets market intelligence regarding which accounts use which of the competition and how to acquire them or what the competition is doing with respect to their product.
Formulates a personal business plan for retention, penetration or acquisition accounts to maximize portfolio performance arriving at a healthy balance between Average Room nights and rates as well as FITs and MICE.