Job Description
- Customer Service
- Personally welcome and escort all hotel guests.
- Authorize courtesies for VIPs.
- Ensure that regular training is conducted as per the standards.
- Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
- Informing guest about the Accor Loyalty programmes.
Financial
- Adhere to Accor guidelines for all the financial related procedures
- Ensure that the log book is maintained
Operational
- Adhere to the Standard
- Operating policies & Procedures.
- Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
- Check the grooming and hygiene of the team. Ensure all VIP room inspection in co-ordination with House Keeping Department.
- To be readily available at all times to deal with problems or complaints.
- Ensure effective and speedy check-in & check-out facilities.
- Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
- Maintaining guest profile and making sure that the repeat guest are notified to all.
- Ensure that the show rooms keys are ready and the rooms are checked in person.
Personnel
- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.
- Ability to accept responsibility; Self confidence, motivation, drive and tenacity; Ability to enhance organizational performance;
- Ability to clearly delegate tasks and responsibilities; Communicates with RDM & FOM all information likely to be interest to them Ability to think strategically, inductively, and creatively; propensity to recognize and acknowledge other peoples ideas
Other Duties
Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
Helping other department in case of emergency.
Desired Profile
- Well Groomed with pleasing personality
- Articulate and good communication skills
- Has experience in front office operations Energetic with "can do" atttitude.
- Problem resolving abilities. ready to multi skill and has "hands on" approach
- Experience 3 - 4 Years
- Role: Front Office/Guest Relations Executive/Manager
Functional Area
- Hotels, Restaurants
- Education UG - BHM - Hotel Management PG - Any Postgraduate - Any Specialization, Post Graduation Not Required DOCTORATE - Any Doctorate - Any Specialization, Doctorate Not Required
- Compensation: competitive package
- Location Ahmedabad
- Keywords Front Office and Guest Relations
Contact Detail
Ms. Sonali Merchant
Email h8173-hr@novotel-ahmedabad.com
Website http://www.accor.com