Designation Front Office Manager,novotel Pune - 1 Opening(s)Job Description
Responsible for daily administration, meeting and greeting, dealing with guests queries and complaints, and booking rooms visitors
Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded.
Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Any matter which may affect the interests of Ibis -Novotel Bangalore Techpark should be brought to the attention of the Management.
- Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner. Ensure all guests receive a swift, smooth, professional and friendly check in and check out Ensure quality in all aspects of the job.
- Maintain record of all banquet and any other functions in the hotel. Liaise with other departments for the resolution of day-to-day administrative and operational issues.
- Carry out other duties which naturally fall within the reasonable expectations of the post. Adhere to the Procedures & Standards Manual.
- Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas. Liaise with Housekeeping for the Room Status.
- Handle additional responsibilities as and when delegated by the Management Desired Profile Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness; Ability to accept responsibility; Self confidence, motivation, drive and tenacity; Ability to enhance organizational performance; Ability to clearly delegate tasks and responsibilities; Ability to think strategically, inductively, and creatively; Propensity to recognize and acknowledge other peoples ideas.
Functional Area: Executive Assistant, Front Office, Data Entry
Education UG - BHM - Hotel Management PG - Any Postgraduate - Any Specialization, Post Graduation Not Required DOCTORATE - Any Doctorate - Any Specialization, Doctorate Not Required Location Pune Keywords Front Office Manager
Contact
Disha Kharayat AAPC India Hotel Management Pvt Ltd
Email: h6543-hr1@accor.com
Website: http://www.accor.com
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