Zurich (Switzerland), 20 November 2013. Mövenpick Hotels & Resorts strolled away with top honours at last week's Worldwide Hospitality Awards when the company's integrated training programme was awarded 'Best Initiative in People and Talent Management'.
The award follows a detailed submission by the upscale hospitality company, who competed with five other international hotel group finalists. Each candidate's submitted Human Resources initiative was studied against criteria which included originality and measurable efficiency.
'Natural Enjoyment' successfully engaged all Mövenpick Hotels & Resorts' 16,000 employees worldwide. A need for consistency in service delivery, though fluid and not identical from property to property, was the inspiration for the initiative.
Identified in 2011 as the new brand promise for customers and a key differentiator of Mövenpick Hotels & Resorts, 'Natural Enjoyment' is about delivering a personalised, relaxed and uncomplicated experience that makes guests happy. It amalgamated the current needs and perceptions of guests at the company's hotels, with the unique heritage of the brand, yet allowing for cultural diversity and adaption at the same time.